[Remote] Senior ServiceNow Technical Consultant
Note: The job is a remote job and is open to candidates in USA. Tenon is the leader in enterprise marketing workflows, providing a single solution for marketing teams to execute campaigns, projects, emails, and SMS with speed and at scale. The Senior ServiceNow Technical Consultant will be responsible for developing and troubleshooting ServiceNow applications, collaborating with customers to gather requirements, and ensuring high-quality implementations.
Responsibilities
- Developing, installing, and troubleshooting scoped ServiceNow applications
- Assisting in maintaining detailed documentation of application design, logic and code to train other developers on the application
- Working on the creation of workflows from scratch and customizing the existing workflows and workflow activities based on the business requirements
- Creating and maintaining inbound actions, custom reports, scheduled reports, and dashboards
- Developing import sets, data sources, transform maps for data loads and management
- Creating and using update sets, Remote Instance, and Team Dashboard to move customizations between ServiceNow instances
- Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security
- Partnering directly with customers to gather requirements, translate business needs into technical solutions, and deliver high-quality implementations
- Leading or supporting customer-facing workshops, discovery sessions, and solution design conversations
- Troubleshooting complex issues in collaboration with customers and providing clear, timely communication throughout resolution
- Serving as a trusted technical advisor during implementations and post-go-live support
Skills
- 4+ years - Information Technology, (Software) Engineering, or related
- Must be fluent with JavaScript, React, and GlideRecord
- Prior experience in a customer-facing role such as implementation consultant, solutions engineer, technical consultant, or professional services
- Demonstrated ability to communicate technical concepts clearly to non-technical stakeholders
- Proven track record of managing customer expectations, driving adoption, and ensuring successful delivery outcomes
- Must have working knowledge in creation/updating of Business Rules, Client Scripts, Glide Ajax, Script Includes, JSON, UI Policies, UI Actions, UI Pages, and Access Control Lists
- Experience in implementation and enhancement of modules like Event Trigger, Email notifications, Email Templates, Dictionary Overrides, Reference Qualifiers, Flows, Flow Actions, Database Views, Dictionary Attributes, and Views
- Demonstrable experience in setup of ServiceNow integrations with SOAP, REST, LDAP, SSO, email, or PowerShell
- Experience operating in a fast-paced, deadline-driven environment while managing multiple priorities
- Outstanding communication and customer relationship skills
- Excellent time management skills
- Experience in B2B SaaS is ideal
- Experience with Now Experience UI Framework is a plus
- Knowledge of marketing automation or CRM solutions is a plus
- Strong Indianapolis preference
- ServiceNow CSA, CIS, or CAD certifications are a plus
Company Overview