[Remote] Online Account Manager (Employee Benefits)

Note: The job is a remote job and is open to candidates in USA. Leavitt Group is seeking an Online Account Manager who will provide technical guidance and training for clients using their online benefit enrollment system. The role involves managing approximately 50 clients’ benefits administration and requires strong customer service skills to address client inquiries and resolve complex issues.

Responsibilities

• Solid understanding of benefit administration, enrollment process and payroll functionality
• Strong customer service skills; including identifying and understanding client’s needs, challenges and goals
• Answer client inquiries ranging from day-to-day questions to detailed complex integration issues
• Liaison with cross-function internal teams (including EDI, Implementation, Brokers, and Account Managers)
• Experience working with and developing strong relationships with client executives

Skills

• Solid understanding of benefit administration, enrollment process and payroll functionality
• Strong customer service skills; including identifying and understanding client's needs, challenges and goals
• Answer client inquiries ranging from day-to-day questions to detailed complex integration issues
• Liaison with cross-function internal teams (including EDI, Implementation, Brokers, and Account Managers)
• Experience working with and developing strong relationships with client executives
• Ability to independently exercise sound judgment for defined job duties, obtain results, troubleshoot problems, and formulate solutions
• Self-starter, highly motivated, and hands on
• High attention to detail and accuracy
• Ability to multi task, prioritize and organize in a face paced environment
• Proven ability to work effectively alone and on a multi-disciplinary team
• 1+ years working in customer service
• Strong work ethic
• Tech -savvy
• Excellent communication (written and oral) and presentation skills
• Excel skills required (formulas and v-lookup used daily)
• Prior BenAdmin system experience helpful

Company Overview