Remote Energy Services Data Entry Clerk (Typist) – Human Services Agency Operations | WFH

Join arenaflex – A Mission-Driven Leader in Community Energy Services and Human Impact

Are you a detail-oriented professional who thrives in a fast-paced, purpose-driven environment? Do you find deep meaning in supporting programs that help families stay warm, safe, and financially stable during challenging seasons of life? arenaflex is searching for a meticulous and dependable Remote Energy Services Data Entry Clerk (Typist) to join our growing team of mission-focused professionals. This is more than a data entry position – it is an opportunity to become a vital operational backbone for energy assistance programs that change lives every single day.

arenaflex is a forward-thinking non-profit human services organization committed to strengthening communities, empowering individuals, and delivering essential services that promote holistic well-being. Our work centers on connecting vulnerable populations with critical energy assistance resources, and we are looking for someone who takes pride in accuracy, organization, and the quiet power of getting the details exactly right. If you are passionate about social impact, energized by structured work, and skilled at managing multiple digital systems, this role offers the perfect blend of meaningful contribution and professional growth.

Position Overview

As a valued member of the arenaflex team, the Energy Services Data Entry Clerk (Typist) will play a crucial role in maintaining organized, accurate, and up-to-date digital records that directly support the day-to-day operations of our Energy Services Programs. Working remotely from your home office, you will collaborate with program staff, energy assistance specialists, and administrative leaders to ensure that client information flows seamlessly through our service delivery pipeline. Your precision and consistency will help us serve more families efficiently, maintain regulatory compliance, and deliver on our promise of community-centered support.

This is a full-time remote position offering the flexibility of working from home while remaining closely connected to a supportive, collaborative team. You will become an expert in multiple state and federal database systems, learn the intricacies of energy assistance program administration, and build a strong professional foundation within the human services sector.

Key Responsibilities

• Client Record Management: Accurately input, update, and maintain client status records within the Statewide Client Service Center, ensuring the production pipeline reflects current, real-time information for program staff and stakeholders.
• Email and Communication Monitoring: Proactively monitor incoming emails, log documents, and archive communications within the Monday.com platform upon receipt, ensuring no critical information slips through the cracks.
• Database System Administration: Follow program guidelines for the proper use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, and any other platform essential to energy services delivery.
• File Organization and Compliance: Maintain meticulously organized digital and paper participant files in strict accordance with program guidelines, ensuring full compliance with agency policies and funder requirements.
• Cross-Functional Collaboration: Work closely with program staff to support, enhance, and promote seamless communication and consistency in the delivery of services across the energy assistance team.
• General Clerical Support: Assist with a variety of administrative duties, including filing, mailings, phone coverage, document preparation, and other tasks that keep the program running smoothly.
• Remote Work Excellence: Maintain consistent availability for remote work responsibilities, including attending virtual meetings, participating in calls, promptly responding to emails, and conducting all regular duties from a dedicated home workspace.
• Professional Development and Training: Attend all required staff meetings, supervision sessions, training programs, and contractual meetings to remain current on program updates and organizational expectations.
• Continuous Learning: Participate in mandatory agency training and other relevant professional development activities designed to expand your skills and deepen your understanding of human services work.
• Confidentiality and Ethics: Maintain strict confidentiality in all aspects of the role, handling sensitive client information with the utmost discretion and integrity.
• Additional Duties: Perform related work and special projects as required, demonstrating flexibility and a team-first attitude.

Essential Qualifications and Skills

• Educational Background: An Associate degree is required, or an equivalent combination of education and professional experience that demonstrates comparable preparedness for the role.
• Professional Experience: A minimum of two years of experience in Human Services or a closely related field, or applicable work experience working with diverse individuals and families with low incomes. We understand that meaningful work takes many forms, and we value the depth of understanding this experience brings.
• Flexible Substitution: Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education. We believe in recognizing talent from multiple pathways.
• Language Skills: Bilingual proficiency in Spanish is strongly preferred, as it will enable you to support an even broader segment of the community we serve.
• Technical Proficiency: Strong comfort with multiple database platforms, email systems, and digital file management tools. Experience with Monday.com, CMS, HEARTWAP, LIHEAP, or similar systems is a plus, but a willingness to learn quickly is equally important.
• Attention to Detail: Exceptional accuracy and precision in data entry, with a natural ability to spot inconsistencies, errors, or missing information.
• Organizational Strength: Proven ability to manage multiple tasks, prioritize competing deadlines, and maintain order in a fast-moving remote environment.
• Communication Skills: Clear, professional written and verbal communication skills that allow you to collaborate effectively with team members, respond to client inquiries, and document information thoroughly.
• Independence and Accountability: Self-motivated and disciplined, with the ability to work effectively from a remote location while staying connected to the team and meeting all expectations.

Skills and Competencies for Success

To thrive in this role at arenaflex, you will bring a blend of technical ability, interpersonal sensitivity, and personal integrity. You will be comfortable navigating multiple software platforms simultaneously, switching between systems without losing focus. Your ability to type quickly and accurately will be matched by your commitment to understanding the human stories behind every data point. You will demonstrate cultural awareness and empathy in your interactions, recognizing that the information you handle directly impacts real families seeking assistance with heating bills, weatherization services, and energy security.

Success in this position also requires adaptability, problem-solving skills, and a continuous improvement mindset. Energy assistance programs evolve with new funding cycles, regulatory requirements, and community needs, and you will play a part in helping arenaflex remain responsive and effective.

Career Growth and Learning Opportunities

At arenaflex, we believe that meaningful work deserves meaningful investment. When you join our team, you gain access to ongoing training, mentorship, and professional development opportunities designed to help you grow your career within the human services sector. Many of our team members have advanced into program coordination, case management, supervisory, and specialized energy services roles after building a strong foundation in positions like this one. We are committed to promoting from within and supporting our employees in pursuing certifications, additional education, and career pathways that align with their personal and professional goals.

Work Environment and Company Culture at arenaflex

arenaflex fosters a supportive, inclusive, and mission-driven culture where every team member is valued for the unique perspective and contributions they bring. We operate as a remote-friendly organization that prioritizes work-life balance, open communication, and mutual respect. Our team members describe the workplace as collaborative, encouraging, and deeply connected to purpose. Even while working remotely, you will experience a strong sense of belonging through regular team meetings, virtual check-ins, and a culture that celebrates both individual achievements and collective success.

We are proud to serve diverse communities and are equally committed to building a diverse team that reflects the populations we support. arenaflex is an equal opportunity employer that welcomes applications from individuals of all backgrounds, identities, and life experiences.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package designed to support your well-being, financial security, and personal growth, including:

• Health, Dental, FSA, and Vision Insurance: Comprehensive coverage to take care of your health and peace of mind.
• Paid Time Off (PTO): Generous time off to relax, recharge, and spend time with loved ones.
• Hybrid and Remote Work Opportunities: Benefit from a flexible work environment that suits your lifestyle and helps you do your best work.
• Student Loan Forgiveness Support: Access to programs designed to help ease the burden of student loan debt for eligible employees.
• Tuition Remission: Invest in your continued education with our tuition remission program, supporting your pursuit of further degrees and certifications.
• Employer-Sponsored Retirement Plan: Secure your financial future with retirement plan contributions from arenaflex.
• Pet Insurance: Ensure your furry family members receive the best possible care.
• Employee Discounts: Access exclusive discounts and perks through our partner programs.

We believe that when our team members thrive, our communities thrive. That is why we are deeply committed to creating a workplace that genuinely values your well-being and personal growth.

Apply Today and Make a Meaningful Difference with arenaflex

If you are a dedicated professional who takes pride in accuracy, organization, and supporting programs that make a real difference in people's lives, arenaflex wants to hear from you. This is your opportunity to join a compassionate, mission-driven team that values your contributions, invests in your future, and empowers you to do work that truly matters. Every record you maintain, every email you log, and every file you organize helps a family access the energy assistance they need to stay safe and secure.

Take the next step in your career journey. Apply today to become the next Remote Energy Services Data Entry Clerk (Typist) at arenaflex, and help us continue building stronger, more resilient communities – one accurately entered record at a time.