Associate Account Manager - Branded Promotional MerchNew Troy, Michigan, United States

SwagUp is a top global Merchandise Agency known for its dynamic team and innovative solutions. The Associate Account Manager role is an entry-level position focused on supporting sales activities, managing client projects, and developing relationships with key enterprise accounts.

Responsibilities

• Collaborate with Sales to support account planning and execution
• Assist in producing client presentations with creative merchandise ideas
• Prospect for new buyers and opportunities within assigned accounts
• Help develop and maintain accurate records of sales activity in Salesforce
• Coordinate multiple client-facing projects, managing details like timelines, costs, logistics, and approvals
• Educate and guide clients through BDA's order process, compliance, and production timelines
• Ensure clear communication between clients and internal teams for a seamless experience
• Log and track all sales and project activity in Salesforce
• Support in quoting, order status updates, and maintaining data accuracy
• Gain deep knowledge of the branded merchandise industry and BDA’s product offerings
• Understand supplier product mix, pricing structures, and margin strategies
• Attend industry events and customer meetings as needed to support account teams and increase exposure
• Other duties as assigned by direct manager and/or sales leadership

Skills

• Bachelor's degree in marketing, communications, business, or a related field
• 1–2 years of experience in sales support, marketing, branded merchandise, or a related agency environment
• Strong communication and interpersonal skills with a client-first mindset
• Meticulous attention to detail and high level of organization
• Eagerness to learn and grow within a dynamic, sales-driven environment
• Self-motivated, proactive, and adaptable to shifting priorities
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Salesforce experience is a plus

Benefits

• Robust PTO; vacation, a paid volunteer day, holidays and summer Fridays
• Benefits; medical, dental, vision, life, and AD&D insurance
• 401k
• Tuition reimbursement
• Mental health and financial wellness programs
• Professional development opportunities including tuition reimbursement
• Certain revenue-generating positions may be eligible for incentive compensation
• Flexible onsite schedule and requires working onsite four (4) days per week, with one (1) remote out of our Troy, MI office

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