[Remote] Remote Outbound Sales Representative - Contract Job Details | NTT DATA Services
Note: The job is a remote job and is open to candidates in USA. NTT DATA is a global organization focused on attracting and growing talent in an inclusive environment. They are seeking a Remote Outbound Sales Representative to connect with customers, analyze their needs, and offer customized solutions while meeting sales targets.
Responsibilities
- Connect with customers from coast-to-coast
- Conduct outbound calls for customer retention, sales, and services
- Promote and recommend the latest products and services to customers on outbound sales queues
- Manage call flows, provide first call resolution and satisfying customer expectations
- Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions
- Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives
- Meeting key performance indicators
- Following up with customers to ensure customer satisfaction and expanding sales opportunities
- Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own
- Accurately resolve customer questions with a high level of professionalism
- Accurately document customer interactions within the appropriate systems
- Communicate effectively to customers regarding account information, products, pricing, promotions, etc
- Maintain a high level of competition and product knowledge
- Maintain a high level of confidentiality
- Other job tasks as required
Skills
- Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset
- A flexible schedule (including evenings and weekends)
- An ability to build rapport with customers
- An ability to navigate multiple computer systems
- An ability to work in a target-driven environment
- High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
- A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction
- You must be connected via Ethernet port and not by Wi-Fi
- Ability to download and use the Google Authenticator app
- Must have IOS 11 or Android version 10 (or newer)
Benefits
- All equipment required for you to be successful in your role
- Virtual paid training
- Employee Assistance Program
- Rewards and Recognition programs
- Internal career advancement opportunities
- Attractive Monthly Compensation Plans with no minimum sales threshold
- Incremental monthly incentive programs for sales performance delivery
- Several local and national discount programs accessible through our Employee Perks Program
Company Overview