[Remote] Benefits Representative (Remote) OR 97230

Note: The job is a remote job and is open to candidates in USA. Family First Life is a company that values a supportive team environment and career growth opportunities. They are seeking a Benefits Representative who will provide excellent customer service, handle customer inquiries, and assist clients with account management and billing issues.

Responsibilities

• Provide excellent customer service through active listening and help keep both internal and customer-facing support documentation up-to-date
• Work with confidential customer information and treat it sensitively while actively providing recommendations for continuous product and process improvement
• Aim to resolve issues on the first call by being proactive and handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution
• Handle and carefully respond to all customer inquiries
• Assist existing clients through phone and/or in person about account management, billing issues, content and basic product application while building scalable customer-facing resources for common questions and issues

Skills

• Entry Level experience
• Ability to provide excellent customer service through active listening
• Ability to work with confidential customer information and treat it sensitively
• Proactive in resolving issues on the first call
• Ability to handle and respond to all customer inquiries
• Ability to assist existing clients with account management, billing issues, and product application
• Previous experience in a customer service role

Benefits

• Weekly pay + possible weekly bonuses!
• Energetic, positive, supportive team environment
• Career growth and merit-based advancement system
• Structured training and leadership program
• Full training from the ground up - Previous experience preferred but not required
• Company events and trips!
• Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth opportunities Portland OR 97230.

Company Overview