Quality Assurance Specialist, Truework

Checkr is building a data platform for safe and fair decisions, and they are seeking a Quality Assurance Specialist for Truework, which provides crucial employment and income verification services. The role involves auditing verification reports and outreach workflows to ensure accuracy, compliance, and professionalism, ultimately improving customer satisfaction and operational efficiency.

Responsibilities

• Audit completed verification reports against Report QA rulesets, validating identity and entity matching, field completeness, internal consistency, and reasonableness of data
• Execute Outreach QA reviews on a randomized sample of manual-source verifications (email, fax, phone, third-party providers), ensuring required actions are logged, follow-ups meet cadence expectations, and communications meet tone and professionalism standards
• Use the Internal Validator findings to confirm required fields are populated (e.g. employment status with corresponding dates), and flag illogical data (e.g. inactive target with missing end date)
• Document QA outcomes precisely (pass, soft fail, hard fail, warning), citing evidence and rule references to enable rapid fixes and learning feedback loops
• Collaborate with Outreach and Transcription team leadership to resolve discrepancies, coach to standard work, and reduce repeat errors over time
• Support SLA and KPI attainment by promptly reviewing queued items and escalating risk on time-sensitive verifications

Skills

• Experience with or interest in QA, operations auditing, or compliance within background screening, VOE/VOI lending, HR operations, or similar data-sensitive environments
• Working knowledge of the Truework verification workflows, including manual outreach methods and transcription best practices; familiarity with Report QA concepts (rulesets and outcomes)
• Detail orientation with structured note-taking and the ability to cite evidence for each QA finding; strong written communication and professional etiquette
• Analytical judgment to distinguish between soft fails and hard fails, escalate appropriately, and recommend course corrections
• Exposure to Looker-based sampling and/or dashboards for audit selection and metrics tracking
• Understanding of FCRA-adjacent practices and secure data handling expectations
• An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

Benefits

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive cash and equity compensation, and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages
• A relocation stipend may be available for those willing to relocate to a Checkr hub location

Company Overview

Company H1B Sponsorship