[Remote] Strategy & Analytics Lead Analyst, C&CE - Evernorth - Remote

Note: The job is a remote job and is open to candidates in USA. Evernorth Health Services is a division of The Cigna Group dedicated to improving client and customer experiences. The Strategy & Analytics Lead Analyst will support analytical work affecting C&CE priorities, drive strategic improvements in customer experience, and present insights to senior leadership.

Responsibilities

• Shape C&CE strategy by developing business cases, evaluating options, and assessing costs and benefits to guide prioritization decisions
• Leverage data to solve business problems by identifying data needs, pulling data from relevant sources, and performing analysis
• Identify business opportunities using trend analysis and mining operational data for insights
• Develop testing plans, monitor performance indicators, and be ready to quickly investigate and remediate emerging issues
• Grow into a thought partner and executive storyteller by distilling work into crisp presentations that educate, inform, and inspire action
• Strategy – Shape the future of C&CE through data-driven analysis and business acumen. Identify and assess truly transformational opportunities for change over the next 3-5 years
• Business Judgment – Develop and use frameworks to scope and address ambiguous problems. Understand where the leverage is and focus problem-solving efforts to uncover insights that drive action
• Analytics – Evaluate business opportunities and make strategic recommendations. Identify an effective method, perform data analysis, and develop recommendations that account for benefits, costs, risks, and alternatives
• Data – Ground analysis in data as much as possible. Define needs, identify data sources, ensure data quality, and partner with data teams to complete analysis. Coding experience in a relevant language (e.g. SQL or Python) is a core requirement
• Communications – Influence senior leaders across C&CE and our stakeholder teams. Distill complex analytical work into key insights, recommendations, and next steps. Grow as a persuasive storyteller and thought leader
• Teamwork – Partner extensively across Cigna. Work closely with Operations, Tech, Finance, and business teams. Learn from supportive Analytics leaders and join an inclusive, empowering team where you can grow professionally and have fun!

Skills

• Bachelor's degree (math, economics, statistics, engineering, business or related field preferred)
• One year of relevant management consulting or analytics experience
• Proficiency in an analytics-focused coding language, e.g. SQL, Python, or R
• Strong communication (oral and written), presentation, and facilitation skills
• Ability to structure project plans and independently manage to deadlines
• Ability to partner across organizations and roles to influence and deliver work
• Advanced knowledge of data analysis and visualization tools (e.g. Excel, SQL, Tableau)
• Experience with building, managing, or using business models, e.g. optimization, predictive analysis, or financial / credit modeling
• Relevant healthcare experience
• Relevant experience in Operations and/or Customer Experience roles

Benefits

• Annual bonus plan
• Medical
• Vision
• Dental
• Well-being and behavioral health programs
• 401(k)
• Company paid life insurance
• Tuition reimbursement
• A minimum of 18 days of paid time off per year
• Paid holidays

Company Overview

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