Order Management Specialist

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. As a Order Management Specialist, you will play a critical role in helping us supply products to a global customer base. In this role, you will be responsible for performing accurate and timely delivery planning tasks to meet customer requirements. \n Roles & Responsibilities Own day-to-day post-booking order execution for assigned orders and accounts Monitor order progress and identify issues that may impact shipment timing, completion, or client experience Maintain accurate order updates across internal systems, including shipment details, estimated ship dates, tracking, serial information, and status changes Coordinate with procurement, logistics, warehouse, account teams, and other internal partners to keep orders moving and resolve blockers quickly Investigate order discrepancies, missing information, and past-due items and drive follow-up to resolution Maintain tracking tools, documentation, and system records with a high degree of accuracy and timeliness Communicate order updates, risks, and next steps clearly to internal stakeholders Escalate exceptions appropriately and partner cross-functionally to drive material completion Support a high-volume environment while balancing urgency, accuracy, and customer impact Contribute to process improvement efforts that increase visibility, efficiency, and order quality Desired Skills & Experience Entry level or some experience in order management, sales operations, logistics, supply chain, customer operations, or a similar operational role Experience working in a fast-paced, high-volume environment with competing priorities Strong attention to detail and ability to maintain accurate records across multiple systems Proven ability to coordinate across teams and follow issues through to resolution Strong written and verbal communication skills Comfort working in ERP, CRM, or order-tracking systems Ability to analyze order status, identify issues, and take action with limited oversight Strong organizational skills and a consistent sense of urgency Experience in the privately held technology industry a plus, but not required \n$20 - $30 an hour \nThe compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected]. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out. Apply To This Job