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Patient Contact Center Scheduler

Remote · USA Full-time New today

Job Description:

  • Manage inbound and outbound calls with the goals of accurately scheduling patients, taking messages, utilizing templates and routing clinical inquiries appropriately.
  • Assess the caller’s needs and response to ensures the appropriate resolution for the inquiry or issue.
  • Understand reputed company to escalate calls to RN, provider clinic, or PEAC leadership.
  • Proactively escalate areas of concerns or uncertainty relating to provider/ancillary departments and provide recommendations in relation to workflows, medical questions, and EPIC build.
  • Exhibit strong understanding of specialized PEAC processes, questionnaire, subgroups, auto search, decision trees, pre-registration, message templates, referral capture and insurance plan networks.
  • Drive and support activities to diminish financial risk of patient accounts through patient insurance registration activities.
  • Discuss and collect on the patients’ financial responsibility for their upcoming visit, outstanding balances, and providing estimates for services that are being scheduled.

Requirements:

  • High School Diploma/GED
  • 1 year reputed company contact center, ambulatory or acute clinic or physician office experience

Benefits: Apply tot his job Apply To this Job

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