Strategic Accounts Receivable Specialist

Watts Water Technologies is a leader in providing safe and clean water solutions worldwide. They are seeking a Strategic Accounts Receivable Specialist responsible for managing accounts receivable for an assigned territory, ensuring customer satisfaction, and resolving financial disputes efficiently.

Responsibilities

• Support and coordinate the activities of an AR portfolio more than $8M USD
• Manage the tactical relationship of the customers as representative of the Finance Shared Services organization
• Troubleshoot issues that are significant and assess impacts and solutions
• Coordinate customer meetings and prepare the topics for review and/or resolution
• Deliver on key performance metrics as established in the goal/review process
• Prioritize, resolve, and escalate any issue within 15 days of notice
• Transact credit card payments via online tool for applicable customers
• Provide recommendations in strategic decisions regarding customer terms, payment methods and credit requirements
• Analytical review of an assigned collections territory to prioritize research efforts and determine the appropriate methodology for each account (letter, call, etc.)
• Make judgment decisions regarding the status of a customer account based on a thorough analysis of the customer’s purchases, payments, history, ability to pay, credit limit exposure, and our business strategy. Strive to make decisions that result in a win-win situation
• Maintain a strong communication with field sales, agents, logistics, and management regarding identified account risks, potential credit problems, disputes, and customer comments. Identify and escalate, as necessary
• Maintain and manage all AR data for assigned portfolio related to customer discounts, allowances, and rebates
• Work HRC (HighRadius) Dispute creation Issues within no more than 15 days from the date a case is generated, unless the issue involves a large and multifaceted dispute which should be resolved timely
• Following SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes
• Maintain an accurate and up to date collection note system for all defined customers
• Provide support for common proof of delivery and/or product shortage claims
• Provide guidance and direction to Sales and Operations regarding the release of orders to accounts that have aged accounts receivables
• E-mail and mail invoices and bills of lading as necessary and per customer requests
• Identify and assist in the preparation of accounts for placement with collection agencies
• Provide backup support for team members and contribute to a collaborative team environment
• Perform other duties assigned by management

Skills

• Degree or certificate in Accounting, Finance, or a related field - or equivalent work experience
• Experience: Minimum of 1-3 years in Accounts Receivable or related accounting roles
• Accounts receivable or financial shared services experience
• Technical proficiency - Microsoft Excel skills; comfortable navigating spreadsheets, formulas, and creating pivot tables
• Multi-currency processing - Familiarity with international payments, currency conversions, and related compliance
• Collaborative mindset - Ability to work effectively with cross-functional teams, including individuals with diverse technical skill levels
• Excellent communication skills - Clear and professional verbal and written communication, with a strong focus on customer service and vendor relations
• Analytical thinking - Strong analytical and problem-solving skills with a high attention to detail
• Organizational ability - Demonstrated time management, multitasking, and prioritization skills to consistently meet deadlines
• Customer service orientation - A service-first approach with a proactive and responsive attitude
• Problem solving - Capable of identifying root causes and implementing long-term solutions
• Professional presence - Comfortable engaging with all levels of the organization, from staff to senior leadership
• Adaptability - Flexible and resilient in a dynamic environment; able to shift priorities quickly
• Deduction resolution management experience
• SAP, or large ERP systems experience
• Public Company Compliance Experience - Familiarity with compliance requirements in a publicly traded company environment

Benefits

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs

Company Overview