Lead SRE- Observability

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Lead SRE- Observability Position Summary athenahealth is seeking a Lead Site Reliability Engineer to help evolve our observability and telemetry platform. In this role, you will design and operate scalable, resilient infrastructure that enables engineering teams to monitor, troubleshoot, and run distributed services reliably at scale. You will partner across engineering organizations to improve reliability, operational efficiency, and developer productivity while advancing SRE and automation best practices across athenahealth. Why This Role Matters This role is central to improving the reliability, visibility, and scalability of the systems that support athenahealth’s engineering and cloud environments. The work directly enables better incident response, stronger operational performance, and more reliable healthcare technology. About the Team The Observability Engineering team builds and operates the telemetry, monitoring, and reliability platforms that support athenahealth’s cloud infrastructure and engineering organizations. The team processes large volumes of logs, metrics, traces, and events that help teams develop, troubleshoot, and operate highly available healthcare applications. The team works closely with Cloud Engineering & Operations and R&D to improve observability, operational efficiency, and platform reliability through scalable infrastructure and automation-first engineering practices. Essential Job Responsibilities: Observability platform engineering Build and operate scalable observability and telemetry platforms that process logs, metrics, traces, and events across production environments. Support monitoring, alerting, and instrumentation strategies that improve service visibility and operational insight. Partner with engineering teams to strengthen telemetry collection and overall observability. Infrastructure and automation Design resilient, automated infrastructure and platform services that improve reliability, scalability, and efficiency. Develop Infrastructure as Code and automation solutions that reduce toil and improve consistency. Lead technical initiatives from architecture through implementation with attention to performance, reliability, security, and maintainability. Production support and incident response Troubleshoot complex production issues involving distributed systems, Linux infrastructure, networking, cloud services, and telemetry pipelines. Participate in incident response and on-call processes. Help drive operational excellence, root cause analysis, and continuous improvement. Technical leadership and mentoring Mentor engineers on SRE best practices, observability strategy, and scalable systems design. Contribute to long-term platform strategy and reliability improvements. Influence technical decisions across engineering organizations. Expected Education & Experience: 7+ years of experience operating and engineering large-scale production infrastructure and distributed systems. Strong expertise in Linux systems engineering, cloud infrastructure, and SRE practices. Proven experience designing and operating observability and telemetry platforms. Hands-on experience with tools and technologies such as OpenSearch/Elasticsearch, Kafka, Prometheus, Grafana, Vector, Fluentd, OpenTelemetry, ClickHouse, or similar. Experience building Infrastructure as Code solutions using Terraform, CloudFormation, or equivalent tooling. Strong automation and software engineering skills using Python, Golang, or Bash. Experience troubleshooting large-scale distributed systems in production with a focus on availability, performance, scalability, and resiliency. Experience operating services in cloud-native environments, including AWS and containerized platforms. Strong understanding of monitoring strategy, telemetry pipelines, incident response, root cause analysis, and operational excellence. Ability to communicate effectively across engineering organizations and influence technical decision-making. Preferred Experience: Experience operating high-scale telemetry or analytics platforms with large ingestion volumes. Experience with Kubernetes, Docker, CI/CD systems, and modern platform engineering practices. Strong networking and troubleshooting experience using tools such as tcpdump and Wireshark. Experience leading cross-functional engineering efforts and mentoring within SRE or infrastructure organizations. Familiarity with healthcare technology or other highly regulated production environments. Expected Compensation $143,000 - $243,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity Apply To This Job