Owner Relations Coordinator
About Rove Rove Travel is a venture-backed luxury furnished rental brand operating in top destinations across New York City, the Hamptons, South Florida, and Aspen. We power exceptional stays through a curated marketplace of trusted, quality-controlled homes and a hospitality-driven standard for both guests and hosts. Rove operates across two complementary offerings. Rove+ is our full-service property management business, where we handle end-to-end operations to deliver a consistently high-touch guest experience. In parallel, RoveCore is our product-led platform and free property management software for qualifying luxury hosts. RoveCore helps hosts run better operations and grow revenue with tools for guest vetting and verification, multi-channel distribution, dynamic pricing, vendor coordination, and AI-powered messaging and automations. As we scale, our focus is to become the technology backbone for luxury short-term rentals, pairing trusted supply with modern software and a direct booking marketplace that helps hosts earn more and helps guests book with confidence. Role Owner Relations Coordinator (Full-Time, Remote — Global) Reports to: Owner Relations Manager Working hours / coverage ET business hours (8am–5pm) Expected to include regular weekend coverage with consecutive off-days during the week What you’ll do Owner communication + touchpoints Draft polished owner-facing updates (clear, specific, luxury tone). Support onboarding + lifecycle touchpoints: 0–90 day “new owner” check-ins Quarterly touchpoints for steady-state owners Keep comms “single-threaded” (one coordinated message vs. many teams emailing). Prep the Owner Relations Manager with context, drafts, and next steps—so they can focus on the highest-impact owners. Survey + newsletter programs Run the quarterly owner survey end-to-end (send, reminders, response tracking, internal readout, and follow-up tasking). Own the quarterly owner newsletter, segmented by market and as needed by plan/cohort (new vs. mature owners). Coordinate inputs from Ops, Launch, Reservations/Pricing, Finance, and Tech; translate into owner-friendly language. At-risk owner management + follow-through Maintain an at-risk owner tracker (based on survey feedback, escalations, or performance gaps). Identify retention risks and proactively recommend initiatives to improve owner satisfaction, engagement, and long-term retention. Track retention trends, recurring owner pain points, and feedback themes, and work cross-functionally to help address root causes. Triage owner questions, route internally, and drive timely resolutions. Ensure all touchpoints, tasks, and outcomes are captured in the CRM. CRM + systems hygiene Keep HubSpot (or equivalent) accurate: contacts, companies, properties, tasks, sequences, and interaction logs. Maintain a lightweight operating rhythm: templates, task queues, reminders, and reporting. Portfolio ownership (over time) Gradually take primary ownership of a defined owner portfolio (starting with lower-risk owners), escalating sensitive issues with clear context and recommended next steps. Ideal background (global-friendly) 1–3+ years in customer success, account support/management, remote operations coordination, or virtual hospitality/concierge. Exceptional Native English fluency (spoken + written) and strong phone presence. Highly organized; excellent follow-through across many parallel threads. Tech-forward; comfortable learning tools quickly. Demonstrated ability to manage high-touch client relationships while coordinating across multiple internal teams. Preferred: Notion, Slack, Quo, Front, HubSpot (or similar CRM), Guesty, Stripe, Klaviyo, Breezeway (or analogous tools). Growth path Start by owning generalized administrative execution (survey/newsletter ops, CRM hygiene, follow-up coordination) & our end to end RoveCore host support function. Grow into leading touch points and owning an owner portfolio as scope expands.
Compensation
Starting annual salary: $25,000 USD (depending on experience and location) Unlimited PTO Bonus eligibility: Not initially commission/bonus-based; may become eligible for a performance-based bonus as scope and metrics are established. Equal opportunity Rove is an equal opportunity employer and values diversity. We do not discriminate on the basis of protected characteristics. Apply To This Job