Technical Support Supervisor

Location Details: Bulgaria Remote At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. What you'll get to do... We’re looking for an experienced Supervisor to join our Investors & Enterprise Operations - Services & Care organization. In this role, you'll lead a team of support professionals, driving performance, coaching and development, and ensuring operational excellence across daily workflows. You’ll play a key part in maintaining a high-quality customer experience while supporting team members in their growth and development. As a Supervisor, you’ll balance people leadership and operational execution. You’ll use data to guide decisions, collaborate cross-functionally, and help your team align to broader organizational goals. Conduct regular 1:1s, provide actionable feedback, and support career development Manage performance, including documentation and formal performance actions when necessary Ensure team members understand expectations and deliver high-quality work aligned with GoDaddy values Oversee day-to-day workflows including queue health, scheduling, escalations, and coverage Monitor KPIs such as CSAT, QA, productivity, and SLA adherence, adjusting team priorities as needed Lead team meetings and maintain a transparent communication cadence Identify and address morale or well-being concerns early, escalating when appropriate Foster a culture of continuous improvement, accountability, and psychological safety Use data, dashboards, and reporting tools to identify trends and performance gaps Conduct root cause analysis and implement corrective actions to improve quality and efficiency Collaborate with cross-functional partners and senior leadership on workflow updates and operational initiatives Your experience should include... 4+ years of experience in customer support, operations, or a related field 2 + years of formal people leadership experience (Supervisor, Team Lead, or similar) Strong coaching, feedback, and performance management skills Experience using tools such as Salesforce, Jira, reporting dashboards, or similar systems Ability to interpret KPIs, diagnose performance issues, and drive team improvements Strong communication skills and comfort leading team meetings and difficult conversations Experience managing day-to-day workflow operations (coverage planning, escalations, SLAs) Ability to learn technical concepts and aftermarket workflows over time We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page. GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies. Apply To This Job