RPM Clinical Manager

Job Overview: The Clinical Manager of Remote Patient Monitoring (RPM) serves as the operational leader of the RPM Passive Device Center and is accountable for departmental performance, workforce management, clinical oversight, and achievement of organizational objectives. This role collaborates with the Director of RPM to support strategic planning, resource management, and program development initiatives while maintaining direct accountability for daily operations, team performance, workflow execution, and departmental outcomes. The Clinical Manager of RPM will lead the RPM Notification Center program, managing both clinical and operational responsibilities, and overseeing the reporting and sharing of findings with the facility or designated Tapestry provider. This role will also be responsible for the management of all alerts received via remote technological devices leveraging dashboards, reports, assuring integrity, and appropriateness of reporting elements, and clinical triaging of the findings per protocol established. Note: This is a full-time, Monday–Friday position with flexibility for on-call weekend coverage as needed.

Key Responsibilities

• Monitor departmental KPIs, productivity standards, quality metrics, service levels,

and operational outcomes while ensuring alignment with organizational goals.

• Lead workforce planning, staffing models, scheduling, resource allocation, PTO

approvals, and timecard oversight to maintain operational efficiency and appropriate coverage.

• Manage employee performance through coaching, professional development,

recognition, corrective actions, and partnership with Human Resources on employee relations matters. The above statement is intended to describe the general nature and level of work being performed by people assigned to this classification. This is not intended to be construed as an exhaustive list of all responsibilities, duties, skills required of employees assigned to this job.

• Provide clinical and operational oversight of alert management, escalations,

compliance, workflow execution, and risk mitigation to ensure adherence to established protocols and regulatory requirements.

• Drive operational excellence through performance monitoring, capacity planning,

process improvement initiatives, and data-driven decision-making.

• Exercise independent judgment in managing day-to-day department operations and

collaborate with the Director of RPM and executive leadership on strategic initiatives, program growth, and organizational objectives.

• Develop relationships across facilities organization and within TapestryHealth

to facilitate communication and improvement of program.

• Partner with Director of RPM, Sr VP of Population Health, IT regarding quality, system

capacity, and resource requirements for facility and/ or provider feedback.

• Establish a meaningful rapport that builds trust, open communication, and

motivation.

• Contribute to and participate in performance improvement and continuous quality

improvement activities within the Care Management/TapestryHealth.

• Demonstrate the core values and maintain a high level of professionalism in all

interactions and responsibilities. Leadership Expectations

• Demonstrate ownership and accountability for departmental performance,

operational success, and achievement of established goals.

• Foster a culture of accountability, collaboration, professionalism, employee

engagement, and continuous improvement.

• Lead through effective communication, transparency, consistency, and sound

decision-making.

• Build and maintain strong relationships with facility partners, providers, internal

stakeholders, and cross-functional teams.

• Align departmental priorities and execution with organizational strategy and

objectives.

Qualifications

Required

• Active, unrestricted Registered Nurse (RN) license in good standing.
• Minimum of 3–5 years of leadership experience managing clinical and/or

operational teams, including workforce planning, performance management, coaching, and employee development. The above statement is intended to describe the general nature and level of work being performed by people assigned to this classification. This is not intended to be construed as an exhaustive list of all responsibilities, duties, skills required of employees assigned to this job.

• Experience leading clinical and non-clinical staff in a healthcare

environment while driving productivity, quality, service-level expectations, and operational performance.

• Strong knowledge of Remote Patient Monitoring (RPM) workflows, alert

management, escalation protocols, clinical triage, chronic disease management, documentation standards, and EHR review.

• Experience analyzing operational and clinical data, developing reports,

identifying trends, and presenting recommendations to leadership.

• Excellent communication, organizational, critical thinking, and decision making skills with the ability to manage competing priorities and lead

operational improvement initiatives. Preferred

• Bachelor's degree in Nursing (BSN) required; Master's degree in Nursing,

Healthcare Administration, Business Administration, or a related field preferred.

• Experience in remote patient monitoring, long-term care, skilled nursing, post acute care, population health, or care management programs.
• Experience managing remote teams, workforce planning, staffing models, and

operational resource allocation.

• Proficiency in Microsoft Office Suite, Power BI, reporting platforms, and

healthcare analytics tools.

• Experience leading quality improvement, process improvement, or operational

transformation initiatives with a focus on customer satisfaction and team engagement. The anticipated salary range for this role is $115K-$120K. This remote position follows a location-based compensation structure. The posted salary range represents the potential pay range across various U.S. geographic markets. Actual compensation will be determined based on the candidate’s primary work location, experience, qualifications, and internal equity considerations, in accordance with applicable pay transparency laws. Apply To This Job