Senior Client General Manager – Media & Entertainment Travel Solutions (Remote – US/Canada) – arenaflex

About arenaflex – Pioneering Travel Solutions for the Entertainment World

arenaflex is a global leader in business travel management, renowned for delivering innovative, technology‑driven solutions to some of the world’s most dynamic industries. With a heritage of more than three decades, arenaflex combines deep expertise in travel logistics with a passion for the creative arts, enabling media, entertainment, sports, news, and theatrical clients to focus on what they do best—producing unforgettable experiences for audiences worldwide. Our commitment to excellence, sustainability, and inclusive culture makes arenaflex the employer of choice for professionals who thrive in fast‑paced, collaborative environments.

Role Overview – Why This Position Matters

As a Senior Client General Manager at arenaflex, you will serve as the strategic liaison for our most valuable entertainment clients. You will be the trusted advisor who understands the unique travel demands of film productions, live sports events, news crews, music tours, and theatrical tours. Your mission is to design, implement, and continuously improve travel programs that enhance productivity, reduce costs, and elevate the overall experience for travelers and stakeholders alike. This is a fully remote role based in the United States or Canada, with a requirement to work East Coast business hours and travel 25‑30% of the time for on‑site engagements, client visits, and industry events.

Key Responsibilities – Driving Growth, Innovation, and Client Success

Strategic Client Partnership

• Deep Client Insight: Develop an in‑depth understanding of each client’s strategic objectives, cultural nuances, and business drivers to tailor travel solutions that align with their vision.
• Consultative Guidance: Advise clients on optimizing travel performance, from budgeting and policy design to risk management and sustainability initiatives.
• Relationship Building: Cultivate a network of influencers across client organizations, affiliate studios, and production houses to become the go‑to travel expert.

Solution Design & Delivery

• Identify and anticipate unique travel needs for news crews, sports teams, film crews, and theatrical productions, crafting innovative, end‑to‑end solutions that improve efficiency and traveler satisfaction.
• Lead cross‑functional collaborations with arenaflex’s Global Business Consulting, Service Delivery, Implementation, Meetings & Events, and GCG Directors to ensure seamless execution.
• Develop and maintain strategic account plans that highlight breakthrough business opportunities, cost‑saving initiatives, and data‑driven performance improvements.

Business Development & Growth

• Drive revenue growth through upselling of arenaflex’s portfolio—technology platforms, concierge services, risk solutions, and data analytics.
• Conduct market and competitor analyses to position arenaflex as the premier travel partner for entertainment clients, leveraging benchmarking, technology road‑mapping, and white‑paper development.
• Lead quarterly and annual business reviews, pricing strategy formulation, and profit‑and‑loss (P&L) management for assigned accounts.

Thought Leadership & Advocacy

• Represent arenaflex at industry conferences, trade shows, and client workshops as a subject‑matter expert on entertainment travel trends.
• Produce thought‑leadership content—case studies, webinars, and white papers—that showcases arenaflex’s innovative solutions and reinforces brand credibility.
• Champion best practices in travel policy compliance, sustainability, and traveler safety across all client engagements.

Essential Qualifications – What You Must Bring

• Demonstrated passion for the entertainment sector and a solid understanding of its travel intricacies.
• 5+ years of experience in global account management, client services, or project management within a travel, hospitality, or related industry.
• Proven track record of delivering measurable revenue growth and client satisfaction improvements.
• Strong analytical mindset with the ability to translate data insights into actionable strategies.
• Exceptional negotiation skills, capable of handling objections and securing mutually beneficial outcomes.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook) and familiarity with travel management platforms.
• Excellent written and verbal communication skills, with the ability to present complex concepts to senior executives.
• Financial acumen to manage budgets, forecast spend, and drive profitability.
• Ability to travel 25‑30% of the time and work flexible hours aligned with East Coast business schedules.

Preferred Qualifications – The Extras That Set You Apart

• Experience working directly with media, film, sports, or theatrical production companies.
• Previous exposure to multinational or large‑scale client portfolios, especially within the travel sector.
• Knowledge of travel technology tools such as GDS (Sabre, Amadeus), expense management systems, and mobile booking applications.
• Certification in project management (PMP, PRINCE2) or travel industry credentials (CTI, CLM).
• Fluency in a second language, particularly Spanish, French, or Mandarin, to support global productions.
• Demonstrated commitment to sustainability initiatives and corporate social responsibility in travel.

Core Skills & Competencies – Success Factors

• Strategic Thinking: Ability to see the big picture, anticipate industry shifts, and position arenaflex as a proactive partner.
• Client‑Centric Mindset: Prioritizing client needs, delivering personalized service, and exceeding expectations.
• Collaboration: Working seamlessly with internal teams, external vendors, and client stakeholders.
• Problem Solving: Crafting creative, data‑backed solutions to complex travel challenges.
• Leadership: Influencing without authority, mentoring junior team members, and driving cross‑functional initiatives.
• Adaptability: Thriving in a fast‑changing environment, managing multiple priorities, and embracing new technologies.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. As a Senior Client General Manager, you will have access to:

• Executive mentorship programs that connect you with senior leaders across the organization.
• Continuous learning platforms offering courses in data analytics, digital transformation, and entertainment industry trends.
• Opportunities to lead high‑visibility projects, such as global rollout of new travel technology platforms.
• Potential pathways to senior leadership roles, including Director of Entertainment Travel Services or Global Account Executive.
• Support for industry certifications and attendance at premier conferences (e.g., NAB, Cannes Film Festival Business Sessions).

Work Environment & Culture at arenaflex

Our remote‑first philosophy empowers you to work from anywhere while staying connected through collaborative tools, virtual team‑building activities, and regular in‑person meet‑ups at regional hubs. arenaflex fosters an inclusive culture where diversity of thought is celebrated, and every employee is encouraged to bring their authentic self to work. We champion work‑life balance, mental‑wellness programs, and a supportive community that values innovation, integrity, and fun.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks for senior client management roles.
• Performance‑based bonuses tied to client growth, profitability, and satisfaction metrics.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Retirement savings plans with company matching contributions.
• Generous paid time off, parental leave, and flexible work schedules.
• Travel allowances, technology stipends, and a home‑office equipment program.
• Employee assistance programs, wellness initiatives, and access to a global network of travel discounts.

How to Apply – Join arenaflex Today

If you are a visionary leader with a passion for entertainment travel and a track record of delivering exceptional client outcomes, we want to hear from you. Take the next step in your career by submitting your application through the link below. At arenaflex, your expertise will shape the future of travel for the world’s most creative industries.

Apply Now