Remote Production Support Coordinator – Global Content Operations & Customer Support (Full‑Time, Remote) at arenaflex

About arenaflex

arenaflex is a world‑renowned leader in entertainment, media, and immersive storytelling. With a portfolio that spans streaming platforms, live events, and interactive experiences, arenaflex delivers unforgettable moments to millions of fans worldwide. Our commitment to innovation, creativity, and exceptional customer service drives everything we do, and we are constantly expanding our global footprint. As part of our mission to bring magical experiences to every corner of the planet, we are looking for a dedicated Remote Production Support Coordinator to join our dynamic team.

Why This Role Matters

In today’s fast‑paced digital landscape, seamless content delivery and flawless customer support are the backbone of any successful entertainment brand. As a Production Support Coordinator at arenaflex, you will be the critical link between our production pipelines, partner networks, and end‑users. Your work will ensure that every piece of content—whether a live broadcast, on‑demand series, or interactive event—reaches audiences with the highest quality and reliability.

Key Responsibilities

• Global Content Coordination: Manage programming and content feeds for all regions, ensuring live and on‑demand delivery to partner clients worldwide.
• Feed Management & Distribution: Create, edit, and distribute content using the QCut platform, delivering assets via feed or file transfer protocols.
• Content Retrieval: Leverage ADT, Media Search, and feed tools to locate and allocate media assets for various projects.
• Technical Updates: Maintain and update VC and fiber plans related to content feeds, guaranteeing alignment with technical standards.
• Thumbnail Production: Use Photoshop and Production Manager to design and upload thumbnails for arenaflex Watch, supporting visual discovery across platforms.
• Live Feed Oversight: Dispatch and monitor daily live feed one‑offs to partner clients, ensuring on‑time delivery and quality compliance.
• Issue Resolution: Coordinate with internal and external partners to troubleshoot feed problems, documenting resolutions for future reference.
• Request Management: Input cut and re‑feed requests into Partner Manager, tracking progress and communicating status updates to stakeholders.
• TVU Production Support: Perform specialized duties on the TVU Producer stage for global shows, including equipment logistics and remote production assistance.
• Logistics Coordination: Support the Production Workspace with TVU packs and camera equipment shipments for remote productions.
• Data Communication: Provide continuous updates to all stakeholders on changes such as Edge Store updates, Production room modifications, and other critical information.
• Regulatory Compliance: Follow standard operating procedures for authority, coordination, and support activities, ensuring adherence to industry regulations.
• File Transfer Management: Oversee the acquisition and delivery of content via FTP, Hand‑off, WeTransfer, and similar platforms.

Essential Qualifications

• Bachelor’s degree in Communications, Media Production, Business Administration, or a related field.
• Minimum of 2 years of relevant production support or content coordination experience.
• Proficiency with Photoshop and a solid understanding of visual asset creation.
• Strong knowledge of sports production workflows and terminology.
• Excellent written and verbal communication skills in English.

Preferred Qualifications

• Fluency in Spanish (both written and spoken) to support multilingual partner interactions.
• Experience working with global content delivery networks and partner ecosystems.
• Familiarity with QCut, ADT, Media Search, and other media asset management tools.
• Demonstrated ability to manage multiple priorities in a fast‑moving environment.
• Prior exposure to live broadcast operations and remote production support.

Core Skills & Competencies

• Analytical Thinking: Ability to diagnose feed issues quickly and propose effective solutions.
• Organizational Excellence: Strong attention to detail when handling large volumes of content and documentation.
• Collaboration: Proven track record of working cross‑functionally with technical, creative, and partner teams.
• Technical Literacy: Comfort with file transfer protocols, content management systems, and basic networking concepts.
• Customer‑Centric Mindset: Commitment to delivering exceptional service to internal and external partners.
• Adaptability: Thrive in a remote work setting, managing time zones and shifting priorities with ease.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Remote Production Support Coordinator, you will have access to:

• Mentorship programs with senior producers and technical leads.
• Online training modules covering advanced media workflows, cloud‑based content delivery, and emerging technologies such as AI‑driven metadata tagging.
• Opportunities to transition into senior production management, content operations, or partner strategy roles after demonstrating mastery of core responsibilities.
• Cross‑departmental projects that expose you to strategic initiatives, including new platform launches and global event productions.

Work Environment & Culture at arenaflex

Our remote workforce is built on trust, flexibility, and a shared passion for storytelling. At arenaflex you will experience:

• A collaborative, inclusive culture that celebrates diverse perspectives and creative ideas.
• Regular virtual “coffee chats,” team‑building activities, and global town‑hall meetings to keep remote employees connected.
• State‑of‑the‑art collaboration tools, secure VPN access, and a home‑office stipend to ensure you have the technology you need.
• A results‑oriented environment where performance is measured by impact, not by clock‑in time.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate ranging from $20 to $30, commensurate with experience and expertise. In addition to base compensation, you will enjoy:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with company matching contributions.
• Generous paid time off, holidays, and sick leave.
• Professional development budget for certifications, conferences, and courses.
• Wellness programs, including virtual fitness classes and mental‑health resources.
• Employee assistance program and flexible work‑schedule arrangements.

How to Apply

If you are ready to bring your production support expertise to a global entertainment powerhouse and thrive in a fully remote setting, we want to hear from you. Click the link below to submit your application and become part of the arenaflex family.

Apply Job!

Join arenaflex – Where Your Talent Shapes the Future of Entertainment

At arenaflex, every piece of content you help deliver contributes to a larger story that touches millions of lives. We value curiosity, dedication, and a collaborative spirit. Take the next step in your career and help us continue to set the standard for world‑class entertainment. Apply today and start your journey with arenaflex!