Part‑Time Remote Data Analyst – Customer Service Insights, Dashboard Development & Reporting Specialist at arenaflex

About arenaflex – Pioneering Entertainment Data Excellence

arenaflex is a global leader in streaming entertainment, delivering millions of hours of premium content to audiences worldwide. Our mission is to blend cutting‑edge technology with compelling storytelling, creating a seamless viewing experience that delights every subscriber. As part of our commitment to data‑driven decision making, arenaflex continuously invests in robust analytics, innovative business intelligence (BI) platforms, and a culture that empowers employees to turn raw data into actionable insights.

Why This Role Matters

In today’s fast‑paced media landscape, the ability to understand customer behavior, seller performance, and operational efficiency is a competitive advantage. As a Part‑Time Remote Data Analyst – Customer Service Insights, you will be at the heart of this transformation. You will design, build, and maintain critical dashboards that inform strategic decisions across the organization, ensuring that both internal teams and external partners have the clarity they need to succeed.

Key Responsibilities

• Dashboard Creation & Maintenance: Design, develop, and sustain global customer service dashboards and reports for internal stakeholders and external seller partners using arenaflex’s BI suite.
• Data Migration & Integration: Partner with the arenaflex Data Visualization team to migrate specialized arenaflex dashboards into our proprietary data visualization tools.
• Data Extraction & Analysis: Extract, cleanse, and analyze large, complex datasets from multiple sources to uncover trends, patterns, and anomalies in customer service metrics.
• First‑Level Support: Provide tier‑one assistance to seller partners on data queries, collaborating closely with the Data Engineering team to resolve data integrity issues promptly.
• Training & Enablement: Educate internal users and external partners on best practices for interpreting and leveraging reports and dashboards effectively.
• Documentation & Governance: Create and maintain comprehensive documentation, including data dictionaries, report definitions, and standard operating procedures.
• Cross‑Functional Collaboration: Work alongside product, operations, and finance teams to understand reporting requirements, business processes, and key performance indicators (KPIs).
• Executive Reporting: Prepare and present periodic executive‑level summaries that highlight insights, trends, and recommendations to guide strategic business decisions.
• Process Optimization: Develop and implement scalable processes, tools, and automation scripts to streamline dashboard upkeep and reporting workflows.

Essential Qualifications

• Bachelor’s degree in Mathematics, Statistics, Business, Data Science, or a related quantitative discipline, OR equivalent professional experience.
• Minimum of 4 years of hands‑on experience in data analysis, reporting, and business intelligence, preferably within a customer support or e‑commerce environment.
• Proficiency with data manipulation and visualization tools such as arenaflex (formerly Scene) and arenaflex (formerly Power BI), including the ability to build complex, interactive dashboards.
• Demonstrated expertise in designing and delivering insightful reports that drive operational improvements and strategic initiatives.
• Strong experience working with large datasets, including data cleansing, transformation, and validation to ensure accuracy and reliability.
• Project management, process‑improvement, and stakeholder‑management skills, with a track record of delivering results in cross‑functional settings.
• Excellent communication, organization, and interpersonal abilities—capable of translating technical concepts into clear, business‑focused language for diverse audiences.

Preferred Qualifications & Additional Skills

• Experience with SQL, Python, or R for advanced data extraction and analysis.
• Familiarity with cloud‑based data warehouses (e.g., Snowflake, Redshift, BigQuery).
• Knowledge of statistical modeling, predictive analytics, or machine learning techniques.
• Previous exposure to the streaming media or entertainment industry.
• Certification in Business Intelligence, Data Analytics, or related fields.

Core Competencies for Success

• Analytical Mindset: Ability to dissect complex data sets, identify root causes, and propose data‑driven solutions.
• Detail Orientation: Commitment to data accuracy, consistency, and meticulous documentation.
• Collaboration: Strong team player who thrives in a remote, globally distributed environment.
• Adaptability: Comfortable navigating fast‑changing priorities and evolving business needs.
• Customer‑Centric Focus: Understanding of how data insights impact both internal teams and external seller partners.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a member of our analytics team, you will have access to:

• Mentorship from senior data scientists and BI architects.
• Continuous learning programs, including online courses, workshops, and industry conferences.
• Opportunities to lead high‑visibility projects that influence company‑wide strategy.
• A clear career path from analyst to senior analyst, data engineer, or analytics manager.

Work Environment & Culture at arenaflex

Our culture is built on curiosity, collaboration, and a relentless pursuit of excellence. At arenaflex you will experience:

• A flexible remote work model that respects work‑life balance.
• Inclusive, diverse teams that value each voice and perspective.
• Regular virtual “coffee chats,” hackathons, and knowledge‑sharing sessions.
• A supportive leadership team that encourages innovation and autonomy.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate ranging from $25 to $35, commensurate with experience and expertise. In addition to base compensation, you will enjoy:

• Health, dental, and vision insurance plans.
• Retirement savings options with company matching.
• Paid time off, holidays, and sick leave.
• Professional development stipend and tuition reimbursement.
• Access to arenaflex’s entertainment library for personal enjoyment.
• Employee assistance programs and wellness resources.

How to Apply

If you are passionate about turning data into strategic advantage and thrive in a dynamic, remote environment, we want to hear from you. Join arenaflex and help shape the future of entertainment analytics.

Apply Now – Start Your Journey with arenaflex!