SIU Investigator - Orlando, FL

Univista Insurance is a fast-growing bilingual insurance organization supporting clients throughout Florida. They are seeking a SIU Investigator to identify and investigate potential fraudulent claims, conduct thorough investigations, and collaborate with internal teams to prevent and detect fraud.

Responsibilities

• Investigate suspicious claims for potential fraud, including interviews, surveillance, and evidence collection
• Analyze claims data to identify patterns and red flags that may indicate fraudulent activity
• Prepare detailed investigation reports, documenting findings and supporting evidence
• Present investigative findings to management and regulatory bodies as needed
• Work closely with claims adjusters, legal teams, and law enforcement to support fraud investigations
• Assist in developing strategies to prevent fraud and improve claims processes
• Ensure investigations comply with company policies, industry regulations, and legal requirements
• Maintain confidentiality of sensitive information related to investigations

Skills

• High School Diploma or G.E.D
• 6 months of claims handling or investigative experience in any field
• Bilingual in English and Spanish is required
• Strong customer service and communication skills
• Basic proficiency in Microsoft Office
• Negotiate settlements with claimants or their representatives, ensuring fair and equitable agreements
• Adhere to ethical standards and guidelines while handling claims and interacting with stakeholders
• Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues
• Strong organizational and time management skills to handle multiple tasks efficiently
• Professional, energetic, and ability to thrive in a fast-paced environment and adapt to changing priorities
• Excellent verbal and written communication skills. Ability to articulate solutions clearly and concisely
• Experience in Loss Prevention and Surveillance preferred
• Active insurance adjuster's license preferred; must obtain and maintain as needed
• High school diploma or equivalent; bachelor's degree in business, or related field preferred

Benefits

• Real base pay — Competitive salary based on your experience and license
• Medical Insurance — Comprehensive health coverage for you
• Dental & Vision — Full dental and vision plans included
• Supplemental Plans — Voluntary supplemental options available
• Basic Life Insurance — Company-paid life insurance policy
• 401(k) with Match — We invest in your retirement savings too
• Paid Time Off — 2.5 weeks of PTO to start, growing with tenure
• Sick Time — Dedicated sick time, separate from your PTO
• Performance Bonus — Structured plan tied directly to your results
• Employee Referral Program — Earn rewards for bringing great talent in

Company Overview