Critical Harms Investigations & Incident Management Junior Specialist
Roblox is a platform that enables users to explore, create, play, learn, and connect in immersive digital experiences. The Critical Harms Investigations & Incident Management Junior Specialist will support and lead investigations into critical incidents, coordinate emergency responses, and ensure thorough documentation of investigations.
Responsibilities
- Support, then lead, rapid investigations into critical and complex incidents, including but not limited to threats against child safety, violent extremism, and other high-severity harms
- Utilize internal tools, data analysis, and open-source intelligence (OSINT) techniques to gather evidence, establish facts, and determine the root cause of incidents
- Act as the primary point of contact for relevant parties across the company, to include company leadership
- Ensure all investigations are documented thoroughly, accurately, and completed in a timely manner
- Operate within a 24/7 on-call rotation to respond immediately to high-risk and/or time-sensitive incidents that pose significant risk to users, the platform, or the company
- Lead incident response by coordinating cross-functional stakeholders to ensure a unified and effective investigation and response
- Draft and deliver real-time, high-stakes communications to leadership regarding incident status, impact assessment, and mitigation efforts
- Develop, test, and maintain robust incident response playbooks and protocols for various critical harms scenarios
- Support detailed post-mortem reviews (Root Cause Analysis) of investigations to identify areas for improvement in process, policy, or technology
Skills
- A Bachelor's Degree is required, or, in lieu of a degree, a minimum of 1 year of relevant experience in investigations, incident management, and/or policy enforcement on a social platform
- Experience managing high-pressure, sensitive, and complex investigations with moderate to high levels of supervision
- Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners
- Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding
- Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up
- Familiarity with online safety issues to include exposure to high-severity risk content is preferred
Benefits
- All full-time employees are also eligible for equity compensation
- Benefits as described on [this page](https://careers.roblox.com/total-rewards)
- Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted)
- Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
- Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process
Company Overview
Company H1B Sponsorship