[Remote] Sales Engineer

Note: The job is a remote job and is open to candidates in USA. Getac is a company dedicated to providing mobile rugged computing and video solutions to various challenging work environments. The Sales Engineer role involves technical engagement throughout the pre-sales and post-sales lifecycle for Getac’s products, including running customer trials, providing solution recommendations, and delivering troubleshooting support.

Responsibilities

• Prepare and deliver product demonstrations for Compute and Video solutions, both onsite and remote
• Run and manage customer trials, including setup, configuration, field testing, data collection, and follow-up reporting
• Represent Getac at customer meetings, trials, trade shows, conferences, and industry events
• Maintain accurate project updates, trial documentation, and technical activities within Salesforce and FTIE
• Support technical sections of RFQs/RFPs by providing accurate, solution-specific responses
• Travel throughout the assigned region and across the U.S.; international travel as required
• Communicate technical findings clearly to overseas engineering teams and internal R&D
• Manage escalations, investigate issues, and coordinate custom solution requests for Compute and Video products
• Own all technical responsibilities for assigned customer accounts during evaluations, trials, deployments, and post-sales support
• Troubleshoot computer hardware, video systems, backend servers, firmware, WLAN/WWAN offload, and data workflows
• Gather customer requirements and translate them into clear engineering and product requests
• Understand needs across the Public Safety vertical and communicate field trends to Product Management and R&D
• Prioritize workload across multiple RSMs and customers based on urgency, scope, and business impact

Skills

• Must be a U.S. Citizen or Naturalized Citizen for secure site access
• CompTIA A+ is required (or obtained within 90 days of hire) and must remain current
• 1–5 years of pre-sales or post-sales technical engineering experience in rugged computing, in-car video, body-worn video, mobile technology, or related fields
• Experience working directly with field sales teams, engineering, end-customers, and third-party partners
• Ability to multitask, prioritize, and manage escalations effectively
• Excellent communication skills with both technical and non-technical audiences
• Strong organizational skills and attention to detail
• Troubleshooting laptops, tablets, in-car video systems, body-worn cameras, and related hardware/software
• Understanding of Windows image builds, INF drivers, BIOS configuration, encryption, and OS deployment
• Experience with backend servers, video storage systems, wireless offload workflows, and data lifecycle management
• End-user support for installations, configurations, upgrades, and migrations
• Familiarity with vehicle technology integrations including docks, mounts, modems, routers, antennas, and MDT components
• Wireless troubleshooting (GPS, 4G/5G, access points, modems, antennas)
• Strong knowledge of Windows 10/11 and the ability to support future releases
• Knowledge of networking basics, cloud workflows, AI-enhanced video, and system architecture is helpful
• Requires travel 50–75% of the time
• Must have a valid driver's license, insurance, and a driving record meeting company criterion
• Passport required for international travel
• Additional certifications such as MSCE, networking, cloud, or video systems are helpful

Benefits

• Generous health care policy
• PTO
• 401(K) with a 3% Contribution
• Performance-based bonuses

Company Overview