Audio Trainer, Entertainment Technical

About the position The Audio Trainer, Entertainment Technical supports the delivery of consistent audio standards across shipboard entertainment operations by providing technical training, coaching, and operational support for onboard audio teams. This role delivers hands-on instruction in live entertainment audio systems, equipment operation, troubleshooting, and safe working practices within a cruise line entertainment environment. The position partners with Entertainment Technical, Production, and shipboard leadership teams to support onboarding, ongoing development, and operational readiness of audio personnel. The role focuses on execution of established training programs and continuous improvement of technical capability while ensuring alignment with company standards, safety guidelines, and guest experience expectations.

Responsibilities

• Deliver hands-on and classroom-based technical audio training for shipboard entertainment technicians and related team members.
• Provide instruction on live sound fundamentals, audio system setup, signal flow, mixing techniques, troubleshooting, preventative maintenance, and safe equipment operation.
• Support trainees during rehearsals, technical runs, and operational scenarios to reinforce learning objectives and technical standards.
• Administer practical and written assessments to evaluate technical proficiency and training progress.
• Provide coaching and constructive feedback to support trainee development and operational readiness.
• Assist with updates to training materials, reference guides, and standard operating procedures to ensure alignment with operational needs and evolving technologies.
• Support setup, testing, and maintenance of training equipment and audio systems used within training environments.
• Partner with Entertainment Operations, Production, Music, and shipboard teams to support consistent execution of audio standards.
• Assist in identifying technical training gaps and operational improvement opportunities.
• Provide technical guidance related to onboard audio systems, show support, and entertainment operations.
• Participate in technical rehearsals, show support activities, and operational reviews as needed.
• Support implementation of new equipment, show technologies, and updated operational procedures.
• Foster a collaborative and professional work environment.
• Support knowledge sharing and teamwork across shoreside and shipboard entertainment technical teams.
• Participate in team meetings, projects, and continuous improvement initiatives.
• Maintain accurate training records, assessment results, attendance logs, and trainee progress documentation.
• Assist with tracking training equipment inventory and reporting maintenance or replacement needs.
• Prepare reports and provide updates regarding trainee progress, operational observations, and training completion.
• Ensure training materials and technical documentation remain organized and current.
• Promote safe operation and handling of entertainment audio systems and related equipment.
• Reinforce compliance with company policies, HESS guidelines, and entertainment technical safety procedures.
• Support safe rehearsal and training environments by identifying and escalating potential hazards.
• Ensure proper use of hearing protection and safe audio level practices during training and live operations.

Requirements

• 2–3 years of live entertainment audio, theatre production, or related technical experience required.
• Experience supporting live entertainment audio operations in theatre, production, cruise, or hospitality environments.
• Experience troubleshooting and maintaining entertainment audio equipment.
• Strong computer skills including Microsoft Office 365, Windows, and Mac operating systems.
• Strong communication, interpersonal, and facilitation skills.
• Ability to assess training needs and deliver effective technical instruction.
• Ability to provide constructive feedback and support skill development of team members.
• Strong organizational, time management, and prioritization skills with the ability to manage multiple tasks and deadlines.
• Ability to adapt to changing operational priorities and work effectively in fast-paced environments.
• Ability to work effectively with diverse and multicultural teams.
• Strong attention to detail and ability to maintain accurate records, reports, and training documentation.
• Ability to build collaborative working relationships across departments and teams.
• Knowledge of live entertainment audio operations, theatre production practices, and technical troubleshooting.

Nice-to-haves

• Associate or Bachelor’s degree in Live Entertainment Audio, Theatre Production, Audio Design, or related field preferred.
• Equivalent combination of education and relevant experience may be considered in lieu of a degree.
• Prior training, coaching, facilitation, or peer mentoring experience preferred.
• Experience delivering hands-on technical instruction or peer coaching preferred.
• Experience working in fast-paced operational environments with changing priorities.
• Experience supporting safe work practices and compliance with operational procedures.

Benefits

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
• Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement
• On-site Fitness center at our Miami campus
• Annual cash bonus program

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