Key Account Manager
Date Posted: 2026-01-16Country: IndiaLocation: Wester Region - 9th Floor, Magnus Tower, Mindspace, Link Road, Malad (West), MUMBAI-400064, IndiaRetain & Add major customers in Otis fold and handle Key Accounts customers of region. Drive Share of Wallet Tracking in terms of Key Accounts Initiate Customer Relationship Management (CRM) activities for the Key accounts. Initiate customer events and drive innovative customer contact programmes. Work closely with Zonal sales teams and drive bookings from major accounts. Monitor the Zonal account management performance and extend active support attending customer meetings based on requirement. Partner with all stake holders in the organization in achieving the goals. Share new product propositions/applications with regional teams for better market penetration. Identify techniques and manage product benchmarking in Key Accounts with respect to competition. Quotation submission to all the enquiries and compete vigorously in the market for winning the order. Payment collection from the Key Account Accounts customer as per the terms agreed and good asset management in place To remain proactive to customers / employee needs and develop, maintain good business relationship with customers. Make joint site visits along with construction head to meet the customer as well as assess the site condition during the sales process. Tracking of all customer complaints (written / telephonic) addressed to MD,GM and Area Manager and responding to them within the stipulated time. Present the customer complaint status to Regional Head Ensure that Weekly / Monthly reporting is forwarded to reporting manager. Conduct SIP meetings at office and ensure that construction and sales resolution of the complaint, obtain feedback from the customers. On resolution of the complaint, obtain feedback from the customers. Education & Experience required BE and MBA with 10-12 years in Elevator industry Excellent Communication & Interpersonal skills Assertive, Proactive, Result orientated and Self-starter Ability / Confidence to handle high profile Key Customers If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected]. Privacy Policy and Terms: Click on this link to read the Policy and Terms Apply To This Job