Senior Software Engineer (Amazon Connect) (Full Time/Part Time)(Remote)
Spectrum One is Hiring The Opportunity Spectrum One is a strategic engineering partner for high-growth startups and established corporations. Since 2015, we have helped our clients raise over $150M in funding. We are a profitable business with consistent double-digit year-over-year growth. We are scaling our engineering team and looking for multiple developers. We prioritize capability over tenure. We are looking for engineers who can architect and ship production-ready software with high autonomy. We value the quality of your output above the length of your resume. Who We Are Looking For You are a Professional. You take ownership of your work. You don't need to be micro-managed to deliver. You Value Craftsmanship. You write clean, maintainable, and efficient code. You care about the long-term health of the codebase, not just closing tickets. You Have High Agency. You identify problems and fix them before they are assigned. You are comfortable navigating ambiguity. Why Engineers Choose Us High-Trust Environment: We hire adults. We don't track keystrokes or enforce arbitrary hours. We care about the quality of your output. Deep Work: We minimize meetings to protect your focus time. We operate asynchronously by default. International Standards: You will work with top-tier international clients, building systems that scale and handle real-world traffic. Why Join Spectrum One? Real Strategic Influence: We expect engineers to drive technical decisions. You will have a direct hand in shaping the architecture and product roadmap. Autonomy by Default: We reject the traditional agency model of "churn and burn." We provide the context and the goal, then we trust you to execute. A Culture of Excellence: You will be surrounded by high-performers who push you to be better. We believe in continuous evolution and provide the environment you need to do the best work of your career. Top-of-Market Compensation: High base salary benchmarked against industry standards, plus annual performance-based bonuses. Annual Summit: A fully-funded, company-wide Out of Country retreat to celebrate our wins. Hardware & Gear: We provide the latest tech (MacBook Pro or equivalent) and other equipment to ensure your workspace is ergonomic and productive. Professional Development Budget: We provide an annual budget for courses, certifications, books, and conferences. We want you to stay sharp. Permanent Remote: Work from home or anywhere you are most productive. Time Off & Wellness: Generous paid leave policy, full medical coverage (HMO), and mental health support for you and your dependents.
About the Role
Spectrum One is seeking a highly skilled Senior Software Engineer (Amazon Connect) to lead the design, implementation, and optimization of our cloud-based contact center environment. In this role, you will be the primary subject matter expert for all things related to Amazon Connect and the surrounding AWS ecosystem. You will partner with business stakeholders to translate customer experience requirements into scalable, secure, and innovative technical solutions.
Key Responsibilities
Architecture & Development Design, build, and maintain complex, omnichannel contact flows (Voice, Chat, SMS) within Amazon Connect. Strategy & Leadership Act as the technical lead on contact center projects, providing mentorship and guidance to junior engineers and administrators. Collaborate with Customer Support and Sales leaders to understand business goals, define metrics, and recommend technical solutions that improve First Contact Resolution (FCR) and Average Handle Time (AHT). Operations & Optimization Ensure the contact center architecture follows AWS Well-Architected Framework principles, focusing on high availability, disaster recovery, and data security. Troubleshoot complex telecommunications, WebRTC, and API integration issues. Manage telecom resources, including claiming/porting numbers and configuring queue/routing profiles.
Required Qualifications
Experience: 5+ years of hands-on experience designing, deploying, and supporting Amazon Connect contact center solutions at an enterprise scale. Integrations: Proven track record of integrating Amazon Connect with CRMs (e.g., Salesforce CTI integration) and third-party SaaS applications. Telephony Fundamentals: Solid understanding of SIP, WebRTC, telephony networks, and general contact center operations/metrics. Problem-Solving: Exceptional analytical skills with the ability to troubleshoot complex, distributed cloud systems.
Preferred Qualifications
Certifications: AWS Certified Solutions Architect (Associate/Professional) or AWS Certified Advanced Networking/Security Specialty. Infrastructure as Code (IaC): Experience deploying Amazon Connect resources and AWS infrastructure using Terraform, AWS CloudFormation, or AWS CDK. Schedule: Full-time: Flexible hours and fully remote; but must be able to work from 10:00 PM – 2:00 AM Philippine time Part-time: 10:00 PM – 2:00 AM Philippine time (Open to discussion based on timezone overlap) Visit our website at spectrumone.co. Apply To This Job