Client Success Manager, Telecom

Job Description:

• Act as the primary point of contact for assigned telecom management and TEM clients and establish strong relationships with key stakeholders.
• Monitor client satisfaction levels and proactively address any issues or concerns to ensure their satisfaction with our products and services.
• Work closely with internal teams to address client requests and ensure timely and effective resolution of any issues.
• Analyze client usage and adoption data to identify opportunities for upselling and cross-selling of our products and services.
• Develop and implement client success plans to achieve client satisfaction and revenue growth targets.
• Communicate regularly with clients to provide updates on product/service enhancements and new features.
• Conduct Quarterly Business Review meetings to review performance metrics and discuss opportunities for improvement.
• Collaborate with the sales team to ensure a seamless transition from the sales process to ongoing client success management.
• Track and report on client success metrics, including client satisfaction levels, retention rates, and revenue growth.
• Be the main point of contact for telecom renewal pricing and telecom carrier contract management.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in client success or account management in the telecom industry.
• Excellent communication and interpersonal skills with the ability to build and maintain strong client relationships.
• Strong analytical skills with the ability to interpret and communicate data insights to clients.
• Proven track record of achieving client satisfaction and revenue growth targets.
• Strong project management skills with the ability to manage multiple clients and priorities simultaneously.
• Super Strong knowledge of telecom products and services, including voice, data, and cloud solutions.
• Ability to work collaboratively with cross-functional teams to achieve client success goals.
• Experience with CRM software (MS Dynamics preferred) and data analytics tools.

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