Experienced Data Analyst – Customer Success Strategy at arenaflex

At arenaflex, we're revolutionizing the way businesses interact with their customers. Our Customer Success Strategy & Automation Team is dedicated to accelerating customer value, adoption, and retention by empowering the Customer Success organization to operate with consistency at a global scale. We're seeking an experienced Data Analyst to join our team and help drive best-in-class customer experience. As a Data Analyst on our team, you'll play a critical role in turning complex customer data into actionable insights that inform retention, product adoption, and expansion strategies. You'll be a strategic partner to Customer Success leaders, surfacing trends and retention drivers that improve decision-making, scale best practices, and ultimately lead to more successful customers. Job Description

About arenaflex

arenaflex is a leading provider of customer experience solutions, empowering businesses to deliver exceptional service and drive customer loyalty. Our software is built to bring a sense of calm to the chaotic world of customer service, and we're proud to power billions of conversations with brands you know and love.

Job Summary

We're seeking an experienced Data Analyst to join our Customer Success Strategy & Automation Team. As a Data Analyst, you'll be responsible for analyzing customer data, building dashboards and reports, and providing insights to Customer Success leaders. You'll work closely with cross-functional stakeholders to drive CS analytics initiatives and support segmentation, headcount planning, and coverage model analysis.

Responsibilities

• Analyze customer data including health scores, product usage, support trends, and CS engagement data
• Build dashboards and reports to track key metrics related to customer retention, adoption, and risk
• Partner with CS leadership to define success metrics and provide insight into their book of business and team performance
• Analyze key churn and contraction drivers at different customer lifecycle stages to identify areas of opportunity
• Provide retrospective analysis on churned customers to inform arenaflex's retention strategy
• Support segmentation, headcount planning, and coverage model analysis
• Drive CS analytics initiatives in partnership with RevOps, Enterprise Data and Analytics, and Product teams
• Translate business questions into actionable reporting and dashboards

Qualifications

To be successful in this role, you'll need:

• 5+ years of experience in an analytics or business intelligence role, preferably in a B2B SaaS environment
• Proficiency in SQL, Excel/Sheets, and BI tools (Looker preferred)
• Understanding of customer success, retention, and post-sales engagement models
• Strong business acumen and ability to tie analysis to strategic impact
• Experience working with cross-functional stakeholders, including CS, Sales, and Product
• Strong communication skills — ability to explain data insights to non-technical audiences
• Experience working as an analyst supporting Customer Success preferred
• Experience working with Gainsight, Salesforce, or Snowflake preferred

What We Offer

As a Data Analyst at arenaflex, you'll enjoy:

• A competitive annualized base salary range of $113,000.00-$169,000.00
• The opportunity to work with a talented team of professionals who are passionate about customer experience
• A dynamic and inclusive work environment that values diversity, equity, and inclusion
• The flexibility to work remotely for part of the week and collaborate with colleagues in person at one of our many offices around the world
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• The opportunity to learn and grow with a company that is committed to innovation and customer satisfaction

How to Apply

If you're a motivated and detail-oriented individual with a passion for data analysis and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Apply to this job arenaflex is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at arenaflex are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. arenaflex endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request. Apply for this job