Experienced Customer Service Advisor – Opportunity to Serve the Military Community (Hiring Immediately)

Are you passionate about delivering exceptional customer service and making a meaningful impact on the lives of those who serve our country? Do you have a strong background in insurance sales and service, with a keen eye for risk management and a consultative approach to resolving customer needs? If so, we invite you to join arenaflex, a leading provider of financial services to the military community, as an Experienced Customer Service Advisor.

About arenaflex

arenaflex is a mission-driven organization that has been serving the financial needs of the military community for over 100 years. Our commitment to empowering our members to achieve financial security through highly competitive products, exceptional service, and trusted advice has earned us a reputation as the #1 choice for the military community and their families. At arenaflex, we pride ourselves on our core values of honesty, integrity, loyalty, and service, which guide everything we do.

The Opportunity

As an Experienced Customer Service Advisor, you will play a critical role in delivering exceptional customer service to our members and non-members, providing expert advice on insurance and risk management, and leveraging our full suite of Commercial Insurance Products to address each customer's unique risk profile. You will work in an inbound sales environment, taking incoming calls throughout the day, collaborating with other insurance carriers, and making outbound follow-up calls with customers. With 13-15 weeks of comprehensive training, you will gain a deep understanding of our product offerings and be equipped to support each customer independently.

Key Responsibilities

* Use a consultative approach to resolve customer needs, establish trust, and provide solutions based on current products and service offerings

• Build and maintain relationships between members and non-members and insurance carriers, exercising technical knowledge and communicating solutions
• Use understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through accurate documentation
• Classify member's and/or non-members business and provide accurate risk management and risk mitigation solutions
• Research industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues
• Use Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to appropriately select product and carrier offerings
• Calculate Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Essential Qualifications

* High School Diploma or General Equivalency Diploma

• 1 year of insurance sales and service experience and/or experience working in a commercial insurance, high value, or broker agency setting
• Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days
• Successful completion of a job-related assessment may be required

Preferred Qualifications

* 2 or more years of Commercial Lines Insurance experience writing new business (Not including renewals and/or servicing)

• 2 or more years working experience quoting and binding directly with the insured
• Experience with Agency Management Systems and/or Salesforce
• Experience working in a Commercial Lines multiple carrier environment
• Experience writing Commercial lines in multiple states
• Experience working in a call center environment
• Active P&C General Lines License for home state

Skills and Competencies

* Strong consultative approach to customer service

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Strong technical skills, including proficiency in Agency Management Systems and/or Salesforce

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• Comprehensive training program for new hires
• Ongoing training and development opportunities to enhance skills and knowledge
• Career path planning and continuing education assistance
• Mentorship programs to support career growth and development

Work Environment and Company Culture

arenaflex is a remote-friendly organization, offering the flexibility to work from home or in our offices. We pride ourselves on our inclusive and supportive company culture, which values diversity, equity, and inclusion. Our employees enjoy a range of benefits, including:

• Comprehensive medical, dental, and vision plans
• 401(k) and pension plans
• Life insurance and disability benefits
• Paid time off program with paid holidays and 16 paid volunteer hours
• Various wellness programs and employee assistance programs

Compensation and Perks

arenaflex offers a competitive salary range of $43,680.00 - $76,610.00, based on experience and market data. Employees may also be eligible for pay incentives based on overall corporate and individual performance. We offer a range of benefits and perks, including:

• Comprehensive medical, dental, and vision plans
• 401(k) and pension plans
• Life insurance and disability benefits
• Paid time off program with paid holidays and 16 paid volunteer hours
• Various wellness programs and employee assistance programs

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. We are proud to be an inclusive and supportive workplace, where everyone has the opportunity to grow and succeed.

How to Apply

If you are passionate about delivering exceptional customer service and making a meaningful impact on the lives of those who serve our country, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you!

Note:

arenaflex does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Apply for this job