Job Title: Experienced Client Partner (Customer Success) – Pharmacy Business Growth and Revenue Optimization

About arenaflex

arenaflex is a healthtech company on a mission to simplify access, understanding, and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. Our fast-growing, technology-first startup is driven by perfecting the patient and pharmacist experience. arenaflex fosters a culture of collaboration, open communication, and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.

About the Role

The Client Partner is a crucial member of the arenaflex team, supporting new and current pharmacy partners as the lead point of contact, post launch. As we grow nationwide, you will increase client engagement with arenaflex features and create new sales opportunities by aligning pharmacy goals with revenue-focused growth.

Key Responsibilities:

• Effectively train and manage a book of business of arenaflex pharmacy partners, providing proactive solutions to using arenaflex and recommending services/features to improve pharmacy revenue and performance.
• Act as a technical advisor to clients, helping them understand how arenaflex's solutions integrate with their systems.
• Analyze client data to identify optimization opportunities and present findings in a technical yet client-friendly way.
• Actively impact pharmacy partner success by understanding pharmacists' workflows, recurring issues, and product performance.
• Utilize performance and revenue reports to share potential adoption and growth opportunities with key decision-makers.
• Develop durable relationships with owner(s) and staff of partner pharmacies to provide front-line support.
• Serve as the technical escalation point for key clients when complex issues arise.
• Guide clients on API usage, best practices, and troubleshooting common integration issues.
• Post-launch, liaise between the engineering team and clients to translate technical requirements.
• Work closely with the product and engineering teams to stay updated on new features.
• Use tools like dashboards, SQL to pull key metrics for customer success.

What You Bring:

• 4+ years of experience in account management, partner/customer success, account retention, upgrading/upselling accounts, client support, sales.
• Proactive and confident partner guidance through new arenaflex processes.
• Positive attitude and ability to work in a fast-paced, constantly evolving environment.
• Excellent verbal and written communication skills.
• Pharmacy experience highly preferred, but not required.
• Bachelor's degree.

What's in it for You:

• Compassionate and driven colleagues in a fun environment where success is celebrated.
• Accelerated career growth in a fast-growing company.
• Direct access to executives and a transparent company culture.
• Rare opportunity to change an industry and lives of millions.
• We are reinventing healthcare/pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do.
• Medical/Dental/Vision/401K package that fits your needs.
• Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year.
• 11 Paid Holidays.
• Work out of our HQ in beautiful downtown Redwood City.

Compensation:

Base salary plus commission.

Additional Information:

At arenaflex, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!

Diversity, inclusion, and belonging at arenaflex: arenaflex is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities, and perspectives.

Ready to join the arenaflex team and make a meaningful impact in the healthcare industry? Apply now to become an Experienced Client Partner (Customer Success) – Pharmacy Business Growth and Revenue Optimization.