Experienced Customer Success Advisor – Empowering Small Business Owners through Equipment Financing

At arenaflex, we're on a mission to revolutionize the way small business owners access equipment financing. Our team is dedicated to empowering entrepreneurs to turn their dreams into reality by providing innovative financing solutions. If you're passionate about purpose-driven work, innovation, and making a tangible impact, arenaflex is where your career journey begins.

Join us in shaping a future where every business owner has the opportunity to thrive.

About the Role:

We're seeking an experienced Customer Success Advisor to join our team in Alajuela, Costa Rica. As a Customer Success Advisor, you'll play a pivotal role in transforming equipment financing into a gateway for entrepreneurs to achieve their goals. You'll be responsible for addressing inbound and outbound calls, emails, and chat requests from customers, working with vendors to solve issues, and consistently following up with prospects to answer customer questions and solve problems.

What You'll Be Doing:

* Addressing inbound and outbound calls, emails, and chat requests from customers, including online application process, lease agreement, payments, and other general customer inquiries from approved applicants finalizing transactions to get equipment from participating dealers/vendors

• Working with our vendors to solve any issues they have with their applications or invoices
• Consistent follow-up with prospects via phone, email, and messaging to answer customer questions and solve problems about their account
• Effectively communicating the company's value proposition to end-users (business owners)
• Providing feedback/suggestions on processes employed by the team to achieve funding growth
• Diligently using CRM (Salesforce.com) to capture relevant data and keep comprehensive and accurate prospect notes
• Other duties may be assigned as needed

What You Have:

* Drives for Results meets or exceeds multiple/simultaneous deadlines while supporting a calm, fun-loving, and always professional demeanor

• Desires to further develop their own customer service skills and business acumen
• High success rate in meeting and exceeding goals
• Self-starter who wants to work hard and contribute every day to a thriving organization with the ability to understand arenaflex's evolving needs
• Effective Communicator – clearly and proactively communicates to management, peers, and customers
• Magnetic Personality – able to create an instant connection with customers & co-workers
• Contributes to the culture of arenaflex as a team player as well as living the arenaflex values
• Consistently brings an engaged, positive attitude and likes to WIN!

What Will Make You Stand Out:

* Minimum of 1 year of experience in Outbound B2B/B2C Sales

• At least 1 year of experience in the Call Center industry
• Financial Services and/or leasing experience
• Tech-savvy and experienced with CRM software

What We Offer:

* An amazing culture

• Medical insurance
• Life insurance
• Paid time off and holidays
• Asociación Solidarista
• Ask us about our two annual parties during your interview ;)
• Office located near the airport in Alajuela

What We're Looking For:

* A passionate and results-driven individual who is committed to delivering exceptional customer service

• A team player who is able to work collaboratively with colleagues to achieve common goals
• A self-starter who is able to take initiative and drive results in a fast-paced environment
• A customer-focused individual who is able to understand and meet the needs of our customers

Why Join arenaflex?

* arenaflex is a dynamic and innovative company that is committed to making a positive impact on the lives of small business owners

• We offer a collaborative and supportive work environment that is dedicated to helping our employees grow and develop their careers
• We are committed to providing our employees with the tools and resources they need to succeed in their roles
• We offer a competitive compensation and benefits package that includes medical insurance, life insurance, paid time off, and holidays

How to Apply:

If you're a motivated and results-driven individual who is passionate about customer service and making a positive impact on the lives of small business owners, we encourage you to apply for this exciting opportunity. Please submit your resume in English, and we look forward to reviewing your application. arenaflex is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring that all employees and job applicants are treated with respect and dignity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply for this job