Experienced Customer Support Specialist II – Unlocking Opportunities for Consumers and Businesses
At arenaflex, we're passionate about unlocking the power of data to create more opportunities for consumers, businesses, and society. As a leading global information services company, we're committed to delivering exceptional customer experiences that exceed expectations. We're thrilled to share that FORTUNE has named arenaflex one of the 100 Best Companies to work for, and for the last five years, we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.
Join Our Growing Team in Costa Rica
We're seeking an experienced Customer Support Specialist II to join our growing Call Center in Costa Rica, reporting to our customer care supervisors. This is a fantastic opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer skills. You'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and staying current on industry knowledge and standard operational procedures.
Key Responsibilities:
• Receive inbound calls handling for our different lines of business, ensuring that every interaction is personalized and exceeds customer expectations
- Perform a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
- Handle consumer issues, interpreting and analyzing consumers' written or verbal grievances or disputes, and determining the different types of issues contained in a dispute
- Educate consumers on dispute management and offer options for immediate resolution, ensuring that every customer leaves with a positive experience
- Process dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns
- Maintain the integrity of the database by ensuring data quality and accuracy, adhering to the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations
Qualifications:
To succeed in this role, you'll need:
- 1 year of Inbound call handling experience, with a proven track record of delivering exceptional customer service
- A High School Diploma, with a strong foundation in English written and oral communications skills
- Excellent problem-solving skills, with the ability to interpret information to understand complex problems or situations
- Experience handling support requests from a variety of different channels, including phone, email, and chat
- Strong organizational skills, with the ability to arrange and manage tasks, time, and resources
- PC/internet skills to make fast and accurate decisions, with a short-term visual memory
- A strong work ethic, with a commitment to maintaining high performance levels (85%-90% Occupancy)
- A willingness to participate in professional development activities to stay current on industry knowledge and standard operational procedures
- The ability to pass our Employee Background Screen, which includes a criminal background check, previous employment, and education verification
Additional Information:
At arenaflex, we're proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU, and it ensures that we live what we believe.
Benefits:
As an arenaflex employee, you'll enjoy a range of benefits, including:
- Medical, life, and dental insurance
- Asociacion Solidarista
- International Share Save Plan
- Flex Work/Work from home
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding
- Bereavement Leave
- Referral Program
- And more!
Career Growth Opportunities:
At arenaflex, we're committed to helping you grow and develop your career. We offer a range of training and development programs, including:
- On-the-job training and coaching
- Professional development activities and workshops
- Mentorship programs
- Leadership development opportunities
- And more!
Work Environment and Company Culture:
Our Call Center is a dynamic and fast-paced environment that's dedicated to delivering exceptional customer experiences. We're a team of passionate and dedicated professionals who are committed to making a difference in the lives of our customers. Our company culture is built on the principles of diversity, equity, and inclusion, and we're committed to creating a workplace that's inclusive and welcoming to everyone.
Compensation and Perks:
We offer a competitive salary and a range of benefits, including:
- Medical, life, and dental insurance
- Asociacion Solidarista
- International Share Save Plan
- Flex Work/Work from home
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding
- Bereavement Leave
- Referral Program
- And more!
How to Apply:
If you're passionate about delivering exceptional customer service and want to join a dynamic team that's dedicated to making a difference, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job