Experienced Full Stack Desktop Support Specialist – IT Operations and Customer Service

At arenaflex, we're on a mission to revolutionize the way we approach technology and customer service. As a leading innovator in the industry, we're constantly pushing the boundaries of what's possible and seeking talented individuals to join our team. If you're passionate about delivering exceptional customer experiences and have a knack for troubleshooting complex technical issues, we want to hear from you!

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's dedicated to providing cutting-edge solutions to our clients. With a strong focus on innovation and customer satisfaction, we're constantly looking for ways to improve our services and stay ahead of the curve. Our team is made up of talented professionals who share a passion for technology and a commitment to excellence.

Job Summary

We're seeking an experienced Desktop Support Specialist to join our team and provide high-performance operations support in a fast-paced, start-up environment. As a key member of our IT team, you'll be responsible for troubleshooting, diagnosing, and resolving technical issues related to Windows, SCCM, Centos Linux, MAC OSX, MS Office, email, network connections, and hardware/peripherals IT systems. If you're a self-starter with excellent technical, verbal, and written skills, and a passion for delivering exceptional customer service, we want to hear from you!

Key Responsibilities

As a Desktop Support Specialist at arenaflex, you'll be responsible for:

• Efficient setup and configuration of software, as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment.
• Managing end-user expectations and system troubles using technical and customer service skills.
• Controlling the fundamentals of IT security protocol (account management, etc.).
• In association with manufacturing engineers, setting up and configuring software, as well as troubleshooting and restoring malfunctioning software in the computer environment.
• Administering mail structures, device installation and configuration, printing structures, setup of third-party software.
• Setting up and improving PC structures in a networked environment with minimal user interruption.
• Properly integrating devices, including printers, scanners, and digitizing capsules with Linux, Macintosh, and Windows systems.
• Examining current strategies, identifying areas for improvement, and advising viable solutions.
• Actively participating in ongoing technology introduction, improvement discussions, and projects in both an individual and institutional capacity.
• Controlling break-restoration expectations with staff and correctly communicating adjustments accordingly.
• Studying and recommending hardware and software solutions as needed.
• Troubleshooting and repairing, or setting up for repair of defective computer equipment.
• Successfully communicating problems and initiatives in progress to concerned parties on a timely basis.
• Identifying and advising solutions to technical problems as needed.
• Recording and communicating machine guide issues with end-users, IT team members, and management.
• Carrying out unique projects as needed.

Requirements

To be a contributing member of our team, you'll have a mix of the following capabilities:

• Degree or Bachelor's degree in Computer Technology or equivalent, or years of desktop support experience in a fast-paced production environment.
• Fantastic understanding of technology and the role of the patron in relation to the larger IT infrastructure.
• Strong skills in Linux running structures (Centos broadly speaking). Command line experience required. Remote control and scripting experience beneficial.
• Windows 7 or 10 running systems experience a plus.
• Experience helping 3-D artists and software developers or working in a creative environment is a plus.
• Able to communicate in a professional and pleasant way with co-workers.
• Tremendous technical, verbal, and written skills.
• Self-starter, active, strong organizational skills, and potential to prioritize workload.
• Team player that strives to maximize team/department performance.
• Element-oriented and able to handle a variety of tasks in an efficient way.
• Capable of managing time successfully, triaging, and prioritizing based on manufacturing desires.
• Capable of lifting 22kgs on a regular basis.
• Must be willing to participate in a rotating on-call schedule.

What We Offer

At arenaflex, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a Desktop Support Specialist, you'll have the opportunity to:

• Work with a talented team of professionals who share your passion for technology and customer service.
• Develop your skills and expertise in a fast-paced, start-up environment.
• Participate in ongoing technology introduction, improvement discussions, and projects.
• Enjoy a competitive salary and benefits package.
• Take advantage of our comprehensive training and development programs.
• Work in a state-of-the-art facility with the latest technology and equipment.
• Enjoy a flexible and dynamic work schedule with opportunities for remote work.

How to Apply

If you're a motivated and experienced Desktop Support Specialist looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. If you require accommodation during the application or interview process, please let us know and we'll do our best to support you.

Contact Us

If you have any questions or would like more information about this opportunity, please don't hesitate to contact us. We're always happy to chat and look forward to hearing from you soon! [insert contact information]

Apply Now

Ready to take the next step in your career? Apply now to become a part of our dynamic team at arenaflex! Apply for this job