Experienced Full Stack Customer Experience Advocate – Behavioral Healthcare and Remote Support

At arenaflex, we're revolutionizing the way people access and experience behavioral healthcare. Our mission is to empower individuals to prioritize their emotional well-being and connect them with the resources they need to thrive. We're seeking a talented and compassionate Customer Experience Advocate to join our team of dedicated professionals who share our passion for making a meaningful difference in people's lives.

Why Join arenaflex?

As a leader in the behavioral healthcare industry, arenaflex is committed to transforming the lives of millions through innovative technology and human-centered care. Our team is comprised of individuals who are passionate about creating a positive impact, and we're looking for like-minded professionals to join our mission. As a Customer Experience Advocate, you'll have the opportunity to work with a collaborative team of experts who are dedicated to delivering exceptional care and support to our clients.

Key Responsibilities:

As a Customer Experience Advocate, you'll play a critical role in connecting individuals with the resources they need to thrive. Your primary responsibilities will include:

• Proactively reaching out to individuals via phone to offer help and support according to program requirements
• Working closely with a collaborative team of people who share our passion for making a difference
• Being a key contributor to improving the lives of millions of people by connecting them with the support they need to thrive
• Utilizing various tech tools to enhance your work and make a greater impact
• Facilitating and navigating tough or emotional conversations with empathy and compassion
• Building relationships and trust through conversations
• Being detail-oriented and committed to getting the job done
• Efficiently managing your time and prioritizing tasks to meet competing demands
• Being metric-driven and focused on successfully connecting individuals to help
• Embracing growth and development opportunities, and viewing constructive feedback as a chance to polish your skills

Essential Qualifications:

To be successful in this role, you'll need to possess the following essential qualifications:

• At least 1 year of outbound customer experience in a call center, claims, benefits, fundraising, or healthcare scheduling practices
• A passion for mental health and emotional wellbeing, behavioral health, community outreach, resources, healthcare, or active volunteerism
• An obvious sense of urgency and purpose
• Demonstrated excellence in providing outstanding customer service over the phone and via email
• Motivation to help others and alignment with our organizational mission and vision
• Excellent interpersonal skills (communication and listening), especially over the phone, and a willingness to receive feedback
• A college graduate or Associate's degree in a customer-related field
• Interest in working remotely and residing in AR, AZ, FL, GA, IL, KY, MA, MD, MN, NC, NE, NV, OH, SC, TN, TX, VA, or WI

Preferred Qualifications:

While not required, the following qualifications would be an asset in this role:

• Tenacious: persisting and bringing creative solutions to tough challenges
• Adept at learning to use various tech tools to enhance your work and make a greater impact
• Accountable and collaborative: working independently, proactively taking ownership of key tasks, and keeping in regular communication with your team
• Not afraid to facilitate and navigate tough or emotional conversations
• Able to build relationships and trust through conversations
• Thorough: detail-oriented and committed to getting the job done
• A time management guru: efficiently moving through a to-do list and effectively prioritizing and triaging competing demands
• Metric-driven: focused on successfully connecting individuals to help
• Growth-oriented: thriving on constructive feedback and viewing it as an opportunity to polish your skills
• Open-minded, non-judgmental, compassionate, flexible, and having good humor

Work Environment and Company Culture:

As a remote employee, you'll have the flexibility to work from the comfort of your own home. arenaflex is committed to providing a supportive and inclusive work environment that fosters collaboration, creativity, and growth. Our team is comprised of individuals who are passionate about making a difference, and we're looking for like-minded professionals to join our mission.

Compensation, Perks, and Benefits:

arenaflex offers a competitive salary and a comprehensive benefits package, including:

• Medical, dental, STD, LTD, and life insurance
• PTO/sick leave/holiday pay
• 401K
• A generous benefits package that includes medical, dental, and vision coverage
• A comprehensive wellness program that includes mental health resources and support
• Opportunities for professional growth and development
• A collaborative and supportive work environment that fosters creativity and innovation

How to Apply:

If you're a motivated and compassionate individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and prohibits discrimination and harassment of any kind. We're committed to creating a diverse and inclusive work environment that fosters collaboration, creativity, and growth. All employment decisions at arenaflex are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

California Residents:

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