Experienced Full Stack Customer Care Specialist – Commercial Insurance- 100% Remote
Join arenaflex, a leading innovator in the insurance technology space, and be part of a dynamic team that's revolutionizing the way businesses manage certificates of insurance.
About arenaflex
arenaflex is a pioneering company that's changing the face of the insurance industry with its cutting-edge SaaS solution for tracking, processing, and managing certificates of insurance. Our mission is to Erase the Worry through The Work We Do – Eliminating the disruptive impact of an insurance claim. With a proven track record of national growth and success, arenaflex has impacted hundreds of customers across various industries, including Fortune 100 companies, Higher Education, Construction, Logistics, Healthcare, Property Management, and local sports teams.
Our Culture
arenaflex is a fully remote company, headquartered in Indianapolis, with a culture that promotes open communication, teamwork, and innovation. We're a team of energetic, goal-oriented individuals who live by our core values: Unite, Reach, Own It, Choose Positive, Innovate, and Be Trusted. Our commitment to excellence and customer satisfaction has earned us recognition as a 2023 Indy Star Top Workplaces winner and a 2022 TechPoint #MiraAwards Exceptional Employer Award winner.
Job Summary
We're seeking an experienced Full Stack Customer Care Specialist to join our team. As a key member of our customer support team, you'll be responsible for providing best-in-class support to our commercial customers. You'll be the front-line resource for our customers, supporting them with system access questions, information verification, tracking, end-user system support, and escalations. If you're passionate about building sustainable customer relationships, resolving customer issues quickly and accurately, and working together with a great team, this is the perfect opportunity for you.
Key Responsibilities
* Build sustainable relationships of trust through open and interactive communication with teammates and customers
- Provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution
- Upload Certificates of Insurance (COI's) into our software program
- Solve and respond to support emails
- Maintain inbound and outbound phone calls
- Ensure accurate tracking of communications
- Aid in the teaching and training of our customers and users to ensure proper software utilization and satisfaction
- Meet personal and team goals for productivity and customer satisfaction
Required Knowledge & Skills
* Commercial insurance industry experience required (personal, health, and life insurance will not be applicable)
- Experience working with Certificates of Insurance on an entry-level basis
- Experience working remotely
- 1+ years in a customer support role
- Proficient use of Microsoft Word and Excel
- Experience meeting daily set goals and metrics
- Passion for customer service and serving others
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Demonstrated problem-resolution skills and ability to make quick decisions
- Team-oriented, enjoys working together to provide solutions and best-in-class service
Travel Responsibilities
* None
Education Requirements
* Bachelor's Degree preferred but not required
Compensation
* Competitive compensation package
Location
* 100% Remote
- We are only able to consider U.S.-based candidates at this time.
Benefits
* Medical
- 401k w/match
- Health Savings Account/HSA
- Dental
- Vision
- Short Term Disability Insurance
- Paternity and Maternity leave for expecting parents
- Pet Insurance (includes pet food, prescriptions, etc.)
- Life Insurance
- Paid Time Off (Holidays, Vacation, Flex Time, Community Volunteer Time)
Why Join arenaflex?
* Represent a leading SaaS company with the most innovative technology in the industry and a 98% customer retention rate!
- Professional growth & learning opportunities due to exceptional continued business growth and a culture that strongly supports your own personal growth.
- Work for a 2023 Indy Star Top Workplaces winner and 2022 TechPoint #MiraAwards Exceptional Employer Award winner.
- Great work-life balance, amazing company culture, and comprehensive benefits.
Are You the One We're Looking For?
If you believe you have what it takes, submit your application without delay. We're keen to hear from talented candidates like you. Apply to this job Apply for this job