INSURANCE NETWORK NAVIGATOR, PATIENT FINANCIAL SERVICES
Discover. Achieve. Succeed. #BeHere Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE. FTE: 1.000000 Standard Hours: 40.00 Shift: 1st Shift Details: Monday - Friday 8am - 4:30pm. No holidays. Job Summary: The Insurance Network Navigator is a dedicated member of the Patient Financial Services team that is responsible for a large patient base. The role of the Insurance Network Navigator is to provide overall guidance to the patient as it relates to non-contracted insurance benefits and potential financial obligation knowledge. The Insurance Network Navigator redirects patients with out of network insurance to their in-network facilities/providers. Insurance Network Navigator stress customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, Managed Care, appropriate department personnel in Patient Financial Services and MCW Clinical Practice Services in addressing financial responsibilities. EXPERIENCE: Knowledge of insurance benefits as it relates to deductibles, coinsurance, co-payments, and overall insurance out of pocket costs. Three years’ experience in patient navigation, financial counseling, case management, managed care, or health insurance payor environment. Knowledge gained through at least 3-5 years focused experience is required. Experience in a patient financial healthcare setting. Exemplary customer service skills. Experience in healthcare/revenue cycle functions. EDUCATION: High School or GED. Associate Degree, preferred. LICENSURE: State of Wisconsin and Federal Certified Application Counselor Designation is preferred. SPECIAL SKILLS: High degree of organizational skills and excellent communication skills; ability to work independently and take programmatic initiative. Experience with Microsoft Word, Excel, and other software programs. Experience using computerized billing systems in a service industry. Compensation, Benefits & Perks at Froedtert Health Pay is expected to be between: (expressed as hourly) $23.20 - $34.34. Final compensation is based on experience and will be discussed with you by the recruiter during the interview process. Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following: Paid time off Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities Academic Partnership with the Medical College of Wisconsin Referral bonuses Retirement plan - 403b Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation. We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests. Apply To This Job