Instructional Designer/Copywriter

Job Title: Instructional Designer/Copywriter

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.We believe content is the connective tissue of design, tying desired outcomes to meaningful experiences. We are looking for a versatile, experienced copywriter with experience creating instructional materials who can develop clear and compelling English copy in support of a client specializing education for financial professionals. This role focuses on creating certification course materials, blogs and whitepapers, collaborating with the client’s existing writing teams to ensure the content produced aligns with the organization’s goals and standards. Your words will inform and engage the target audiences and drive business outcomes in the financial protection sector. Our ideal candidate is a collaborative, skilled, and imaginative copywriter with a deep understanding of writing for adult learning. Familiarity with finance, risk management or financial crime prevention is a bonus. As a writer you know how to make the dry details compelling and know how to craft messaging that resonates with the target audiences. Responsibilities: Writing clear, compelling copy that informs and instructions for various media (e.g. long form blog posts, learning modules, skills assessments, surveys, articles, whitepapers, etc.). Interpreting a content brief to understand assigned task and underlying ask; following up where more information may be needed. Engaging with client SMEs and teams to understand the purpose of the asset key takeaways and calls to action (CTAs), and behavior it is trying to influence. Adhering to client brand and editorial guidelines. Applying feedback from client team and quality control editors. Partnering with client teams, making suggestions, bringing own ideas and expertise to the table. Apply foundational instructional design principles and adult learning theory to structure effective learning experiences. Combine existing training materials—videos, documents, modules, job aids—into cohesive courses and curricula. Ensure learning paths are intuitive, relevant, and aligned with business goals. Provide high‑level guidance on content sequencing, modality selection, and learner engagement strategies. Required skills: Exceptional writing, editing, and proofreading abilities with strong attention to detail. Strong interest in education, adult-learning, and crime and fraud. Ability to transform a content brief into engaging courseware or narratives. Strong research skills and a natural curiosity to learn new topics. Ability to facilitate interviews and workshops with subject matter experts to gather the required input to write compelling materials. Proficiency in Microsoft Office and familiarity content and learning management systems such as Xyleme, Articulate 360. Excellent time management and organizational skills. Team player with excellent communication and interpersonal skills. Ability to work under pressure, manage multiple projects simultaneously, and meet tight deadlines. Minimum of 5+years of experience in copywriter/content creator/Instructional Design roles. Bachelor's degree in Journalism, Communications, English or equivalent experience. Reliable home internet service. Willingness to work a 3rd shift that overlaps with U.S. business day. What we offer: A collaborative remote work environment with local support and leadership. Strong company culture, lived every day. Opportunities to work on innovative projects. Competitive salary and benefits package. Location: PHL Laguna Work-at-Home Language Requirements: Time Type: Full time Apply To This Job