Experienced Accounts Payable Customer Service Center Specialist – Delivering Exceptional Support to arenaflex

At arenaflex, we're a dynamic and innovative organization dedicated to delivering compassionate, high-quality care and putting discovery and innovation into practice at the bedside. As a leading academic private health system, we're committed to partnering with the state's future healthcare professionals to educate and train the next generation of medical professionals. Our integrated network of care delivers 25 percent of all hospital care in urban, suburban, and rural communities across the state of Maryland, making us a trusted and respected name in the healthcare industry. We're now seeking an experienced Accounts Payable Customer Service Center Specialist to join our team. This is a unique opportunity to work in a remote setting with required on-site training and quarterly in-office attendance for meetings. As a key member of our team, you'll be responsible for receiving and resolving employee, manager, and vendor inquiries through a telephone call center, providing information related to the status of invoices and payments for all arenaflex sites for which FSS Accounts Payable provides support.

Key Responsibilities and Tasks:

* Utilize procedures, policy manuals, the Kayako customer service portal, HEMM, HEFM, Meditech, OnDemand AP, Scan-One, and other reference materials to assist in answering customer (employee/manager/vendors) inquiries and resolving issues.

• Communicate Accounts Payable objectives, policies, procedures, and government regulations.
• Assist callers by completing simple Accounts Payable related transactions, including but not limited to entering invoices and reconciling statements.
• Document the matter in the Kayako customer service portal, providing ticket information to the caller. Forward customer inquiries to Tier 2 Research & Resolution Specialists and/or Procurement partners and Customer Service Supervisor or Manager when specific, in-depth functional knowledge is required.
• Recognize unusual events or consistent problem areas and work with Supervisor to resolve.
• Work as a team member focusing on customer service excellence.
• Provide recommendations or suggest methods to update, simplify, and enhance processes, procedures, and technologies.
• Assist with the implementation of programs, policies, and services provided by the company by acting as the customer's first line of contact.
• Perform reviews of Frequently Asked Questions/New Policy and Procedure lists to identify steps needed to answer customer inquiries.
• Perform other related duties as assigned.

Additional Information:

* Education and Experience: + High School Diploma or GED required. + Three (3) years Accounts Payable experience required. + One (1) year of experience in a call-center, or customer service related employment required. + Customer Service Experience Certification preferred, required within two months of hire. + Accounts Payable Specialist Certification preferred, required within six months of hire. + Additional experience related to Supply Chain and/or Procurement preferred.

• Knowledge, Skills and Abilities:

+ In-depth technical and administrative knowledge of work area and function + Recognized as a resource within function for problem-solving capabilities + Strong communication skills at all levels - including written and oral + Strong computer skills, specifically related to navigating within arenaflex financial systems including Cisco Call Center, HEMM, HEFM, OnDemand AP, Scan-One, Meditech, and others as needed. + Strong customer service skills are paramount + Strong process skills (process-oriented) + Ability to manage detailed work within constant deadlines and time constraints + Ability to maintain confidential information + Ability to work well independently and be part of a team environment

Why Join arenaflex?

* Competitive pay range: $20.47-$28.64

• Opportunity to work in a dynamic and innovative organization
• Collaborative and supportive team environment
• Professional development and growth opportunities
• Comprehensive benefits package
• Recognition and rewards for outstanding performance

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Important Note:

arenaflex is committed to protecting its employees and applicants from cybercrime. We will never ask for banking details, personal identification, or payment via email or text. If you suspect fraud, please contact us at [insert contact information]. All your information will be kept confidential according to EEO guidelines. Apply for this job