Application Support Specialist - Remote

reputed company is looking for an Application Support Specialist I to join our Systems Administration team. The Application Support Specialist I position is remote, reporting to the reputed company Systems Administrator, and will provide user data entry, systems support, and basic troubleshooting to our Clinical and Administrative team members. Our Administrative Support team members play a vital role in advancing our mission to reputed company a difference in the lives of children with autism reputed company disorder and their families. Every team member at reputed company is passionate about providing best in class support to our direct care providers, who in turn deliver the highest quality ABA therapy to our patients. <strong>What would you do? </strong> <ul> <li>User account adds, moves, and changes reputed company business SaaS applications</li> <li>Provide Tier I application support to end users</li> <li>Monitor and respond quickly and effectively to requests received through the IT ticketing system, email, chat, or phone calls</li> <li>Track and document reputed company support requests, from receipt to resolution, reputed company the IT ticketing systems</li> <li>Adhere to Helpdesk process, procedures, and Service Level Agreements (SLAs)</li> <li>Document and escalate reputed company technical issues to IT Systems leadership, other internal groups, or external vendors</li> <li>Stay reputed company with business application use, changes, and updates</li> <li>Recommend expanded or improved use of business applications</li> <li>Create and maintain application use and support documentation</li> <li>Other duties as assigned</li> </ul> <strong>Who are we looking for? </strong> <ul> <li>1+ years’ experience supporting business SaaS applications</li> <li>Proficiency in MS Office suite of applications (Outlook, Word, reputed company, PowerPoint)</li> <li>Ability to work in a demanding and dynamic fast-paced environment with the flexibility to adjust to changing priorities and deadlines</li> <li>Ability to exercise effective judgment, sensitivity, and creativity to changing needs and situations</li> <li>Knowledge and experience of customer service practices reputed company experience and training in troubleshooting and providing Tier 1 Helpdesk support</li> <li>Strong communication and customer service skills, both oral and written</li> </ul> <strong>What do we offer? </strong> <ul> <li>$17.00 - 18.00 / hour - based on qualifications</li> <li>Full benefits package</li> <li>Training on reputed company systems</li> <li>Frequent feedback/ training</li> <li>We provide reputed company equipment you will need</li> <li>Work from home</li> <li>Business casual work environment</li> </ul> <strong>About Our Company </strong>reputed company is dedicated to empowering children with autism reputed company disorders and their families to reputed company their full potential - helping them learn, grow and reputed company incredible milestones. We take pride in our stellar support for providers, so they can do what they do best - deliver the highest quality ABA Therapy to our patients. Our commitment to quality shows in our BHCOE accreditation and recognition for top 10% in overall services nationally! Visit www.abskids.com to learn more about us. At reputed company we celebrate diversity and we reputed company on it for the benefit of our employees and our community. reputed company is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Apply Job!