Medical Assistant
About Total Care Connect Total Care Connect (TCC) is a mobile integrated health organization delivering in-home clinical and preventive care to members across Ohio and surrounding regions. We support health plans, health systems, and value-based organizations by reaching members where they are — in their homes and communities — to improve access, close care gaps, and reduce avoidable utilization. As a tech-enabled, field-based care delivery organization, our teams provide a range of services including preventive care, chronic condition support, transition-of-care visits, member engagement, and navigation. We operate with a focus on high-quality member experience, operational excellence, and coordinated care across clinical and administrative teams. Job Summary The Medical Assistant focuses on patient outreach and care coordination, handling both the front-of-house (administrative) and back-of-house (clinical) operations. Pay: $19-22/hr Benefits package: Health, dental, vision insurance; paid time off; 401(k)/retirement; disability Core Responsibilities Conduct initial outreach to recently discharged members. Take and record vital signs, medical histories, and patient information. Assist in billing and coding. Order and keep inventory of medical supplies. Enter and maintain accurate patient records in electronic medical systems. Educate patients on preventive care, medication usage, and post-treatment instructions. Schedule appointments and manage patient flow. Prioritize outreach based on clinical needs and post-acute risk factors. Determine the appropriate intervention pathway Confirm discharge details, evaluate immediate needs, and assess potential barriers to care. Coordinate with the Care Coordination team to ensure visits are scheduled within required timeframes (24–72 hours). Support members with education, planning, and navigation during early post-discharge periods. Ensure accurate documentation in TCC’s care platform and maintain program compliance. Assist in building and improving TOC workflows, SOPs, and process standards. Collaborate across internal teams to improve operational effectiveness.
Qualifications
Associates degree or Medical Assistant certification 1-3 years of experience in medical assistant or adjacent role. Strong organizational, multitasking, and problem-solving skills. Excellent verbal and written communication skills, with empathy for patients. Comfort using scheduling platforms, Microsoft Teams, email, and digital communication tools. Ability to coordinate transportation logistics and provide patient support. Self-motivated, detail-oriented, and able to work independently in a remote environment. No specific licenses required, though prior healthcare experience is highly preferred. Physical Requirements Ability to work at a computer for extended periods. Reliable internet connection and home office setup. Ability to communicate clearly via phone, email, or video platforms. This employer participates in E-Verify, a program that verifies an employee’s identity and employment authorization to work in the United States after hire. Apply To This Job