Experienced Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative (Remote) Texas

Are you a licensed insurance professional looking for a challenging and rewarding role where you can utilize your skills to provide exceptional customer service? Do you thrive in a fast-paced environment and enjoy working independently? If so, we invite you to join arenaflex as an Experienced Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative (Remote) Texas.

About arenaflex

arenaflex is a leading provider of customer experience solutions, dedicated to helping individuals pursue their total vocation and create a fulfilling career. Our mission is to be the partner of choice for our clients, and we achieve this by providing exceptional service, innovative solutions, and a commitment to excellence. As a remote employee, you will be part of a dynamic team that values flexibility, work-life balance, and career growth opportunities.

Our Mission

At arenaflex, we are on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients. We believe in the importance of education, personal and professional growth, and a positive work environment. As a result, we offer a range of benefits and programs to support our employees, including:

• Further your education and earn a college degree through our arenaflex University scholarship program
• FREE access to personal and professional support through the arenaflex Care Coaches' program
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Competitive wages
• Paid time off
• We lead by example to ensure our amazing team members and supervisors embrace and live the arenaflex Mission & Values
• arenaflex is dedicated to ensuring all team members have Fun@Work

Responsibilities

As an Experienced Licensed Property and Casualty or Personal Lines Insurance Customer Service Representative (Remote) Texas, you will be responsible for:

• Fielding inbound communication (phone, email, chat, social media, etc) from our client's members regarding their insurance needs. No cold calling.
• Utilizing knowledge of personal lines insurance to help members with quotes, new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes.
• Beginning by thoroughly understanding the customer's need. This may involve asking clarifying questions to gather more information. Utilizing resources to conduct research and present the customer with a resolution.
• Understanding members' life events that may offer sales cues
• Corresponding with customers, clients, insurance carriers, and internal sources to provide coverage information and policy recommendations
• Responsible for execution of various client service transactions including policy endorsements, certificates, binders, cancellations, or other tasks
• Adhering to performance metrics and quality standards
• Our Representatives are experts in recommending excellent solutions.

Qualifications

To be successful in this role, you will need:

• To reside in the state of Texas
• A high-speed internet connection via wired ethernet connection, no Wi-Fi, Satellite, or Cellular Hotspot or Cellular Internet
• Upload speed of 5 Mbps; Download speed of 50 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss Latency under 100ms
• An available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device
• Qualfon will provide all or some of the equipment needed based on the employees' request
• An active Resident Property and Casualty or Personal Lines License
• Minimum 1 year of customer service experience required
• 1 year of call center experience is required
• High School diploma or GED required
• Strong written and verbal communication skills
• Professional, articulate voice and listening skills
• Maintain member privacy
• Internet & research skills: ability to research and quickly become an expert in a variety of subjects
• Computer savvy and can resolve minor technical issues with minimal assistance
• Typing 25 words per minute with 90% accuracy
• Ability to critically think through situations and solutions
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer

Equal Opportunity Statement

arenaflex is an equal opportunity employer. arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.

Pay Range

Starting from USD $22.50/Hr.

Location

Texas

How to Apply

If you are a motivated and experienced licensed insurance professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application through our website or contact our recruitment team directly to discuss this role further.

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