Experienced Customer Service Representative – Chemical Distribution Industry

At arenaflex, we're committed to delivering exceptional customer experiences that set us apart from the competition. As a key member of our Customer's Account Team, you'll play a vital role in driving customer loyalty, retention, and territory growth. If you're passionate about building strong relationships, resolving complex issues, and delivering timely solutions, we want to hear from you.

About arenaflex

arenaflex is a leading global distributor of chemical products, serving a diverse range of industries and customers. Our team is dedicated to providing innovative solutions, exceptional service, and unparalleled expertise. We're proud to be a part of the chemical distribution industry, and we're committed to making a positive impact on our customers, communities, and the environment.

Your Role and Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for creating a positive customer experience by providing timely communication, executing our Quality Objectives, and resolving complex issues. Your key responsibilities will include:

• Teamwork: Collaborate with teammates to resolve customer issues, share knowledge, and drive results.
• Order Entry, Management, and Processing: Efficiently and accurately process customer orders, confirm orders via phone, email, or EDI, and communicate order changes to customers.
• Communication: Manage internal and external requests via multiple platforms, remain organized and concise, and effectively report customer needs and concerns to internal teams.
• Build and Develop Customer Relationships: Establish sustainable and collaborative relationships through open, knowledgeable, and interactive communication with customers.
• Data Integrity: Work with the Commercial team and customers to safeguard the integrity and accuracy of customer data, ensuring visibility across internal teams and reducing errors.
• Compliance, Regulations, and Policy Alignment: Ensure that the service provided to customers meets Safety, Quality, and Regulatory expectations, as well as any other relevant company policies and procedures.

Your Profile

To succeed in this role, you'll need:

2+ years of experience

in Customer Service, Customer Success, or a similar discipline. OR 5+ years of relevant professional experience, with Chemical Distribution or Manufacturing experience being a plus.

• Problem-solving skills: Ability to work independently, consistently demonstrate strong listening, speaking, and decision-making skills.
• Excellent interpersonal skills: Passion for collaboration, with a strong focus on building relationships and driving results.
• Competing priorities: Skilled at handling multiple priorities in a fast-paced, highly ambiguous, deadline-driven environment.
• Strong organization and prioritization skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• CRM Experience: Familiarity with CRM systems, preferably Salesforce.
• Microsoft Office Suite and Team Collaboration tools: Experience with Microsoft Office Suite and Team Collaboration tools.

Our Offer

At arenaflex, we're committed to creating an environment where the best people want to work.

We offer

• Individual development: On-the-job training, development programs, and opportunities for growth and advancement.
• Paid parental leave: Support for our employees' families and well-being.
• Education assistance program: Opportunities for education and professional development.
• Employee assistance program: Support for employees' mental health and well-being.
• Various healthcare plan options: Comprehensive healthcare benefits for employees and their families.
• 401(k): Retirement savings plan with company match.

Equal Employment Opportunities

arenaflex is an equal employment opportunity employer. We're committed to providing a diverse and inclusive work environment, where all employees feel valued, respected, and empowered to succeed. We welcome applications from qualified individuals from diverse backgrounds and perspectives.

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business results, we want to hear from you. Apply now to join our team and become a part of the arenaflex family. Apply for the job now! Apply for this job Apply for this job