Experienced Sr. Manager of Forecasting – Global Customer Service Capacity Planning

At arenaflex, we're revolutionizing the way people shop and live by providing an unparalleled customer experience. As a leader in the e-commerce industry, we're constantly pushing the boundaries of innovation and excellence. We're now seeking an exceptional Sr. Manager of Forecasting to join our team and drive major new innovations in the industry.

About arenaflex

arenaflex is a world-class e-commerce platform that strives to be Earth's most customer-centric company. By giving customers more of what they want – low prices, vast selection, and convenience – we continue to grow and evolve as a leader in the industry. Our evolution from a web site to an e-commerce partner to a development platform is driven by the spirit of innovation that is part of our DNA. The world's brightest technology minds come to arenaflex to research and develop technology that improves the lives of shoppers and sellers around the world.

Job Summary

As our Sr. Manager of Forecasting, you will create and deliver contact forecasts that we will use to generate a cost-effective and comprehensive global capacity planning solution for our Customer Service (CS) network. You will lead a team of analysts and managers spread across multiple countries, and will be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery. This is a high-impact role with goals that directly impact the bottom line of the business. Accurate forecasts drive improvements in cost and quality of our customer service on a global scale.

Key Responsibilities

- Create and deliver contact forecasts that are used to generate a cost-effective and comprehensive global capacity planning solution for our Customer Service (CS) network. - Lead a team of analysts and managers spread across multiple countries, and be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery. - Develop and implement short-term and long-term contact forecasts using various forecasting techniques across multiple arenaflex markets. - Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives. - Manage the team's performance, including hiring, development, and performance management. - Develop and maintain strong relationships with cross-functional teams, including Sales, Marketing, and Operations. - Analyze and interpret complex data to inform business decisions and drive growth. - Develop and maintain accurate and timely reports, analyses, and presentations to communicate findings to stakeholders. - Stay up-to-date with industry trends and best practices in forecasting and capacity planning.

Essential Qualifications

- Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field. - 10+ years of experience in Forecasting/Planning, with a strong analytical background. - Experience managing a team of analytic professionals, including hiring, development, and performance management. - Experience with SQL, statistical analysis, and data visualization tools. - Excellent communication skills to share findings in an understandable and actionable manner. - Ability to lead successfully in a dynamic, fast-paced environment. - Ability to manage team to meet tight deadlines and prioritize workloads.

Preferred Qualifications

- MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience. - Experience in forecasting, time-series, and multivariate regression. - Combination of technical skills and business savvy to interface with all levels and disciplines across the organization. - Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment. - Experience using AWS technologies such as Redshift, S3, etc. - Excellent interpersonal, written, and oral communication skills. - Natural curiosity and desire to learn.

Skills and Competencies

- Strong analytical and problem-solving skills, with the ability to analyze complex data and drive business decisions. - Excellent communication and interpersonal skills, with the ability to lead and manage cross-functional teams. - Strong business acumen, with the ability to understand and analyze business trends and drivers. - Experience with forecasting and capacity planning tools and technologies. - Strong project management skills, with the ability to prioritize and manage multiple projects and deadlines. - Ability to work in a fast-paced, dynamic environment, with a high degree of autonomy and independence.

Career Growth Opportunities and Learning Benefits

- arenaflex is committed to the growth and development of our employees, with opportunities for career advancement and professional development. - We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off. - We provide ongoing training and development opportunities, including workshops, conferences, and online courses. - We encourage and support continuing education and professional certifications.

Work Environment and Company Culture

- arenaflex is a dynamic and fast-paced work environment, with a strong focus on innovation and customer satisfaction. - We are a global company, with a diverse and inclusive culture that values and celebrates individual differences. - We are committed to creating a work environment that is safe, healthy, and respectful, with a focus on work-life balance and employee well-being. - We offer flexible work arrangements, including remote work options and flexible hours.

Compensation, Perks, and Benefits

- Competitive salary and bonus structure. - Comprehensive benefits package, including health insurance, retirement savings, and paid time off. - Ongoing training and development opportunities. - Flexible work arrangements, including remote work options and flexible hours. - Access to cutting-edge technology and tools. - Collaborative and dynamic work environment.

Conclusion

If you're a motivated and experienced professional with a passion for customer experience and a drive for innovation, we want to hear from you. As our Sr. Manager of Forecasting, you will have the opportunity to lead a high-impact team and drive major new innovations in the industry. We offer a comprehensive benefits package, ongoing training and development opportunities, and a dynamic and inclusive work environment. Apply now to join our team and take your career to the next level. Apply Job! Apply for this job