Experienced Customer Service Representative - Behavioral Health (Mon-Fri 10:30am-7:00pm EST)
At arenaflex, we're committed to transforming the way people experience healthcare. As a leading health solutions company, we're dedicated to creating a world of health around every consumer, surrounding ourselves with passionate colleagues who share our vision. Our team is passionate about making a difference in the lives of our members, and we're looking for like-minded individuals to join our Behavioral Health team as Customer Service Representatives.
Position Overview
We're seeking a highly motivated and empathetic Customer Service Representative to join our Behavioral Health team. As a key member of our team, you'll be responsible for providing exceptional customer service to our members, guiding them through their benefits, and ensuring they have access to the resources they need to achieve their best health. This is a full-time role, working Monday through Friday from 10:30am to 7:00pm EST. As a remote worker, you'll have the flexibility to work from the comfort of your own home, but you'll need to have a quiet and secure workspace.
Key Responsibilities
As a Customer Service Representative in our Behavioral Health team, you'll be responsible for:
- Creating an emotional connection with our members by understanding and engaging with them to champion their best health
- Taking accountability to fully understand the member's needs by building a trusting and caring relationship with the member
- Anticipating customer needs and performing reviews of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
- Explaining member's rights and responsibilities in accordance with contract
- Performing financial data maintenance as necessary
Required Qualifications
To be successful in this role, you'll need:
- 1+ years of experience in a call center environment
- Experience using Microsoft Office products, specifically Excel, Outlook, and Word
- A quiet and secure workspace in your home
- A reliable high-speed internet connection (at least 25mbps/3mbps)
- A hardwired connection (ethernet connection) is required; a wireless connection will introduce the risk of performance degradation
- High School Diploma or GED
Preferred Qualifications
While not required, we prefer candidates with:
- Previous Behavioral Health, Medical, or Insurance background
- Experience working from home in a remote role
- Education beyond high school
Work Environment and Culture
At arenaflex, we're committed to creating a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to fostering a culture of empathy, compassion, and understanding. As a remote worker, you'll have the flexibility to work from the comfort of your own home, but you'll still be part of a dynamic and supportive team.
Compensation and Benefits
We offer a competitive compensation package, including:
- A base hourly rate or base annual full-time salary
- A bonus, commission, or short-term incentive program
- Comprehensive and competitive mix of pay and benefits, including:
+ Affordable medical plan options + A 401(k) plan (including matching company contributions) + An employee stock purchase plan + No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs + Benefit solutions that address the different needs and preferences of our colleagues
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to investing in the growth and development of our colleagues. We offer a range of learning benefits, including:
- Ongoing training and development opportunities
- Mentorship programs
- Opportunities for career advancement and professional growth
- Access to industry-leading tools and technologies
How to Apply
If you're passionate about making a difference in the lives of our members and are looking for a challenging and rewarding role, we encourage you to apply. Please visit our website to learn more about this opportunity and to submit your application. Apply Job!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We consider all qualified applicants without regard to arrest or conviction records, and we're committed to creating a workplace where every colleague feels valued and that they belong. Apply for this job