Experienced Full Stack Data Entry Specialist – Crisis Response and Operations

At arenaflex, we're on a mission to revolutionize the way we respond to emergencies and crises. As a key member of our Crisis Activities Center (EOC) team, you'll play a critical role in supporting our partners and operations during critical situations. If you're a detail-oriented, customer-focused, and crisis-management expert, we want to hear from you!

About arenaflex

arenaflex is a global retail leader with a commitment to innovation, customer satisfaction, and community engagement. Our Crisis Activities Center (EOC) is a 24/7 emergency response and monitoring hub that ensures the safety and security of our employees, customers, and assets worldwide. As a member of our EOC team, you'll be part of a dynamic and collaborative environment that values teamwork, open communication, and continuous learning.

Job Summary

We're seeking an experienced Full Stack Data Entry Specialist to join our Crisis Activities Center (EOC) team. As a key member of this team, you'll be responsible for:

• Responding to emergency-related calls from our stores and clubs, and coordinating appropriate actions in accordance with our crisis management protocols
• Monitoring external media and restricted information systems for signs and warnings of emergency-related events
• Reporting emergency-related incidents to our stores, distribution centers, and workspace partners
• Collaborating with internal and external stakeholders to prepare for and respond to crisis situations
• Providing guidance to internal colleagues on crisis preparedness and response procedures
• Maintaining accurate and up-to-date records of emergency-related incidents and responses

Key Responsibilities

* Respond to emergency-related calls from stores and clubs, and coordinate appropriate actions in accordance with crisis management protocols

• Monitor external media and restricted information systems for signs and warnings of emergency-related events
• Report emergency-related incidents to stores, distribution centers, and workspace partners
• Collaborate with internal and external stakeholders to prepare for and respond to crisis situations
• Provide guidance to internal colleagues on crisis preparedness and response procedures
• Maintain accurate and up-to-date records of emergency-related incidents and responses
• Identify and evaluate potential risks to organization resources, and develop strategies to mitigate these risks
• Collaborate with internal stakeholders to develop and implement crisis management plans and procedures

Essential Qualifications

* 2+ years of experience in crisis management, corporate security, law enforcement, or a related field

• 1-2 years of experience using business intelligence tools (e.g. Prophet, ServiceNow, Power BI) to create reports and analyze data
• 1-2 years of experience composing and researching corporate communications
• 1-2 years of experience in customer service
• Fluency in French language and communications
• Bachelor's degree in a related field (e.g. business, communications, emergency management)

Preferred Qualifications

* Experience working in a 24/7 emergency response environment

• Certification in crisis management, emergency management, or a related field
• Experience using data analytics tools to identify trends and patterns in emergency-related data
• Experience collaborating with internal and external stakeholders to develop and implement crisis management plans and procedures

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality and handle sensitive information
• Strong attention to detail and organizational skills
• Ability to work effectively in a team environment
• Strong customer service skills
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a member of our Crisis Activities Center (EOC) team, you'll have opportunities to:

• Develop your skills and expertise in crisis management, emergency response, and data analysis
• Collaborate with internal and external stakeholders to develop and implement crisis management plans and procedures
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your career

Work Environment and Company Culture

arenaflex is a dynamic and collaborative work environment that values teamwork, open communication, and continuous learning. As a member of our Crisis Activities Center (EOC) team, you'll have the opportunity to work with a diverse and talented group of professionals who are passionate about making a difference in the world.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes:

• Hourly rate of $22/hour
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and development
• Collaborative and dynamic work environment

How to Apply

If you're a motivated and detail-oriented individual with a passion for crisis management and customer service, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. Apply Now! Apply for this job