Experienced Healthcare Customer Service Representative – Tennessee Remote Opportunity

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a global digital business services company, we're committed to making people's lives simpler, faster, and safer through our innovative and people-centric approach. We're now seeking a talented and motivated Healthcare Customer Service Representative to join our team in Tennessee.

About arenaflex

arenaflex is a global leader in digital business services, with a presence in over 80 countries and a team of over 500,000 passionate and inspired people. We deliver cutting-edge, digitally powered business services that help the world's best brands streamline their operations and achieve their goals. Our commitment to innovation, customer satisfaction, and employee well-being sets us apart as a force for good in the industry.

Benefits of Working with arenaflex

As an arenaflex employee, you can expect a range of benefits that support your personal and professional growth. These include:

• Paid Training to help you develop your skills and expertise
• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401(k), and more
• Paid Time Off to recharge and pursue your passions
• Employee wellness and engagement programs that promote a healthy work-life balance

Teleperformance and You

At arenaflex, we believe that our employees are the key to our success. We're committed to creating a collaborative and engaging work environment that inspires our team members to deliver their best. As a Healthcare Customer Service Representative, you'll have the opportunity to interact with people from all walks of life, resolve complex issues, and make a real difference in our clients' lives. With our balanced high-tech and high-touch approach, you'll have the chance to grow and develop your skills in a dynamic and supportive environment.

Did You Know?

Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our employees achieve their career goals and aspirations, and we're excited to see where your journey will take you.

Responsibilities

As a Healthcare Customer Service Representative, your responsibilities will include:

• Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or possible processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure your success in this role, you'll need to meet the following work from home requirements:

• Internet Connection Requirements:

+ Minimum subscribed Download rate equal to or exceeds 25.0 MBPS + Minimum subscribed Upload rate equal to or exceeds 10.0 MBPS + ISP must have no packet loss and Ping under 30MS

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we're committed to creating a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

How to Apply

To be considered for this exciting opportunity, please create a profile, apply to the position, and take the assessments using the link below: https://careersus-arenaflex.icims.com/jobs/59641/healthcare-customer-service-representative---remote/job?mode=view

Job Details

* Job Type: Full-time

• Pay: $14.75 per hour
• Expected hours: 40 per week
• Benefits:

+ 401(k) + Dental insurance + Health insurance + Paid time off + Vision insurance

• Schedule:

+ 8 hour shift

• Location:

+ Tennessee (Required)

• Work Location: Remote

Apply now and join our team of passionate and inspired individuals who are dedicated to delivering exceptional customer experiences! Apply for this job