Experienced Full Stack Customer Service Representative – Inside Sales for arenaflex
At arenaflex, we're revolutionizing the way healthcare services are delivered to our patients. As a leading provider of oxygen, durable medical equipment, and clinical respiratory services, we're committed to transforming the industry with innovative solutions and exceptional customer care. We're now seeking highly motivated and customer-centric individuals to join our team as Remote Inside Sales/Customer Service Representatives.
Why Join arenaflex?
At arenaflex, we pride ourselves on creating an inclusive, open, and friendly environment that fosters the growth and success of our associates. Our comprehensive benefits package is designed to fit your individual needs, ensuring you have the support and resources to thrive in your role. As an industry leader, we're committed to continuous growth and transformation, providing opportunities for professional development and advancement.
Compensation and Benefits
* Hourly rate + bonus/incentives
- Comprehensive benefits package, including:
+ 401(k) with matching + Dental insurance + Health insurance + Paid time off + Professional development assistance + Referral program + Vision insurance
- Overtime opportunities available
Schedule and Work Environment
* Monday thru Saturday
- 8.5 hour shift between 8:00 AM and 8:00 PM EST
- Work from the comfort of your own home, with a dedicated workspace and high-speed internet connection
- Dual monitors, headset, and webcam or internal camera required for training and interviews
Job Responsibilities
As a Remote Inside Sales/Customer Service Representative, you will be responsible for:
- Establishing customer contact by initiating follow-up outbound calls and receiving inbound return calls
- Promoting products and facilitating customer needs to utilize arenaflex's products or services
- Resolving customer concerns by providing accurate information regarding products and services
- Recording customer information and maintaining database by obtaining, entering, and verifying required data
- Ensuring quality service by following departmental and company policies, procedures, and standards
- Facilitating sales process by communicating/sharing information with internal and external contacts
- Completing and ensuring accurate validation of insurance benefits
- Providing customer follow-up as required
- Contributes to departmental objectives by accomplishing required contact and sales results, and ability to track and report progress of sales results
Requirements
* Excellent telephone customer service skills
- Computer literate
- Mastery of the English language, both oral and written
- High School Diploma or Equivalent
- Inside sales experience
- Call Center experience
- Medical industry knowledge beneficial
- Ability to type at least 25-30 words per minute
Computer Requirements
* Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
- Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone. 2 modem/router ports are required.
- Processor: 1.6 GHz or greater
- Memory: Minimum of 8 GB RAM
- Browser: Chrome, Edge
- Operating System: Windows 10 or 11 (No Chromebooks, No Mac's)
- Monitors: Dual monitors
- Headset and Webcam or internal camera: Wired, USB to be used during training/interviews
Location and Shift
* Missouri (Required)
- Day shift, Evening shift, and Morning shift available
Benefits of Working at arenaflex
* Comprehensive benefits package
- Ongoing training and development opportunities
- Collaborative and supportive work environment
- Flexible scheduling to accommodate your needs
- Opportunities for career growth and advancement
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to arenaflex today. Join our team and be a part of revolutionizing the healthcare industry with exceptional customer care and innovative solutions. Apply for this job