Experienced Bilingual Customer Service Representative – Call Center

Join arenaflex, a respected organization overseeing national industry self-regulation programs to set high standards for advertising and privacy practices. As a Dispute Resolution Specialist I, you will play a vital role in guiding consumers through the dispute resolution process, providing detailed explanations of eligibility requirements and procedures. arenaflex promotes accountability and dispute resolution services, creating fair business practices and enhancing consumer experiences.

About arenaflex

arenaflex is a leading organization in the industry, dedicated to setting high standards for advertising and privacy practices. With a strong focus on accountability and dispute resolution services, arenaflex creates fair business practices and enhances consumer experiences. Our mission is to promote a fair and transparent business environment, and we are committed to excellence in everything we do.

Job Description

As a Dispute Resolution Specialist I, you will be responsible for guiding consumers through the dispute resolution process, providing detailed explanations of eligibility requirements and procedures. This role focuses on customer service within a call center environment and requires bilingual proficiency in English and Spanish. After an initial training period (3-6 weeks) onsite, you'll transition to a hybrid schedule.

Key Responsibilities:

* Handle inbound calls and assist consumers with filing claims via phone or online.

• Explain dispute resolution program details and eligibility, referring cases to management as needed.
• Address basic inquiries regarding state-specific lemon laws.
• Assist with consumer outreach and support special projects to achieve program goals.

Qualifications:

* 4+ years of progressive call center experience with a focus on customer service.

• Bachelor's degree preferred.
• Familiarity with contact center systems such as Ring Central or Matterhorn.
• Experience in a Fortune 500 call center environment.

MUST be Bilingual in English and Spanish

Essential Skills and Competencies:

* Excellent communication and interpersonal skills.

• Ability to work in a fast-paced call center environment.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.

Preferred Qualifications:

* Experience with dispute resolution or customer service in a regulatory environment.

• Knowledge of industry-specific regulations and laws.
• Experience with training and development programs.

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career.

• Opportunities for professional growth and development in a dynamic and fast-paced environment.
• Collaborative and supportive team environment.

Work Environment and Company Culture:

* arenaflex is committed to creating a positive and inclusive work environment.

• Our team is passionate about making a difference in the industry and committed to excellence.
• arenaflex offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) with matching contributions, and paid time off.

Compensation, Perks, and Benefits:

* Competitive salary range: $52,000 - $55,000 per year.

• Comprehensive health, dental, and vision insurance plans.
• 401(k) with matching contributions up to 6%.
• Paid time off including vacation, personal, and sick leave.
• Access to a fully equipped on-site fitness center and an employee assistance program.

Equal Employment Opportunity:

arenaflex is an Equal Opportunity Employer. arenaflex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. arenaflex complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

How to Apply:

If you are a motivated and customer-focused individual with a passion for making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply for this job