Experienced Third Shift Customer Solutions Representative (FULLY REMOTE) – Delivering Exceptional Service to arenaflex Customers

At arenaflex, we're dedicated to providing top-notch customer service to our valued clients. As a key member of our team, the Experienced Third Shift Customer Solutions Representative will play a vital role in ensuring that our customers receive exceptional service, support, and solutions to their needs. If you're a customer service professional with a passion for delivering high-quality service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to our customers. Our team is committed to delivering exceptional service, building strong relationships, and exceeding customer expectations. We're a dynamic and growing organization that values diversity, inclusivity, and teamwork. Our mission is to empower our customers to achieve their goals and succeed in their endeavors.

Job Summary

As a Third Shift Customer Solutions Representative, you will be responsible for delivering exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. You will be the primary point of contact for our customers, providing timely responses to inquiries, scheduling jobs, and handling customer service requests. Your commitment to providing high-quality service and maintaining effective communication with both customers and technicians will be essential to your success in this role.

Responsibilities

* Answer inbound phone calls to schedule jobs and handle customer service inquiries

• Initiate outbound phone calls for scheduling of service calls
• Handle various customer inquiries and requests efficiently and accurately
• Dispatch the correct technician to each job based on qualifications, geography, and customer preference
• Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times and technician details
• Communicate with technicians regarding availability and expected completion time
• Ensure accuracy of details on all scheduled calls
• Perform a variety of administrative duties as requested by supervisors and managers
• Interact with service technicians and various customers from residential to commercial
• Other duties as assigned

Requirements

* High school diploma or equivalent (GED)

• Minimum of 3 years relevant work experience in a customer service environment
• Must live in Illinois and be able to reliably commute to McHenry, IL for training
• Previous dispatch experience is a plus
• Strong verbal and written communication skills
• Plumbing, Electric & HVAC experience is a plus
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

Nice-to-haves

* Previous dispatch experience

• Plumbing, Electric & HVAC experience

Benefits

As a valued member of our team, you can expect a comprehensive benefits package that includes:

• Competitive salary and bonus structure
• Comprehensive health insurance package
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development
• A dynamic and supportive work environment

Why Join arenaflex?

At arenaflex, we're committed to creating a work environment that is inclusive, diverse, and supportive. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for career advancement. Our team is passionate about delivering exceptional service and support to our customers, and we're looking for like-minded individuals to join our team.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. Apply for this job