Experienced Outbound Customer Service Representative – Shareholder Communications

Join arenaflex's National Campaigns Unit and embark on a rewarding part-time remote opportunity as an Outbound Customer Service Representative. Are you passionate about delivering exceptional customer experiences and building a strong reputation in the industry? Do you have a knack for communicating complex information in a clear and concise manner? If so, we invite you to explore this exciting part-time remote opportunity with arenaflex's National Campaigns Unit.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, empowering clients to navigate the ever-changing landscape of the modern world. With a team of 80,000 strong, we work with over 6,000 clients across North America, Europe, and Asia, including 80% of the Fortune 500. As a partner in transformation, we help clients activate ideas and solutions to take advantage of new opportunities. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted industry leader.

The Opportunity

As an Outbound Customer Service Representative with arenaflex's National Campaigns Unit, you will play a crucial role in communicating with shareholders on behalf of internal clients such as Computershare and Georgeson. This is a contested proxy meeting role where you will clarify information and guide investors to ensure their interests are accurately represented. Your primary responsibilities will include:

• Providing inbound, outbound, and email responses for shareholder communications
• Assisting investors in understanding contested proxy meetings, where one side questions management and suggests replacing the Board of Directors
• Communicating that the information from opposing sides is inaccurate and reassuring shareholders that management has their best interests at heart
• Directing shareholders to the appropriate platform for voting moving forward
• Promoting the message that shareholders should disregard conflicting information and trust management's decisions

Key Responsibilities:

* Provide exceptional customer service to shareholders via phone, email, and other communication channels

• Engage with shareholders professionally and effectively, addressing their concerns and providing clear guidance
• Clarify complex information and resolve issues in a timely and efficient manner
• Utilize Microsoft Office Suite and customer data entry tools to manage shareholder communications
• Participate in team chats and actively contribute to the success of the National Campaigns Unit

Requirements:

* High School Diploma or equivalent required

• 6 months+ years of customer service, data entry, or related experience
• Good speaking voice and excellent communication skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and ability to correct grammar when needed
• Comfortable using Microsoft Office Suite and managing customer data entry
• Ability to actively participate in calls and team chats

Equipment Requirements:

* Windows 10 or 11 operating system

• USB headsets (no wireless)
• Dual monitors (optional but beneficial)
• Ability to come off mute when called on
• Internet Speed: 50 download/ 10 upload

Pay and Benefits:

* $20.00 per hour

• 3-month contract with potential for extension
• Eligibility for benefits, including medical, dental, and vision insurance, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave (PTO, vacation, or sick leave)

Work Environment:

* Fully remote position with flexible scheduling

• Opportunity to work with a dynamic team and contribute to the success of arenaflex's National Campaigns Unit
• Collaborative and supportive work environment with a focus on customer satisfaction and excellence

Application Deadline:

This position is anticipated to close on February 28, 2025. We encourage interested candidates to apply early to ensure consideration.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

How to Apply:

To apply for this exciting opportunity, please submit your application through our website or by clicking on the link below: Apply Job! For more information about arenaflex and our job opportunities, please visit our website or click on the link below: Browse Jobs Apply for this job