Experienced Customer Service Representative – Remote Opportunity with arenaflex

Job Summary:

Join arenaflex, a leading healthcare organization, as an Experienced Customer Service Representative in a remote setting. Based in New Jersey, this role offers the opportunity to deliver exceptional support to customers from the comfort of their home. As a key member of our team, you will be responsible for addressing inquiries, resolving issues, and providing information about products or services in a professional and friendly manner.

About arenaflex:

arenaflex is a healthcare organization that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering our colleagues to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.

Key Responsibilities:

As an Experienced Customer Service Representative, you will be responsible for:

• Managing incoming calls, emails, or chats from customers
• Troubleshooting customer concerns and resolving issues in a timely and effective manner
• Updating customer records and ensuring customer satisfaction
• Providing information about products or services in a professional and friendly manner
• Collaborating with internal teams to resolve complex customer issues
• Meeting performance standards, attendance requirements, and call quality goals

Requirements:

* Must live within 50 miles of Princeton, NJ

• High-speed internet connectivity with secure service via ethernet cable (use of Wi-Fi is not permitted)
• Ability to communicate effectively with customers orally and in written form
• Ability to work independently and be self-sufficient
• Experience with working remotely in a call center setting (preferred)
• Experience with Medicaid and Medicare (preferred)
• High school diploma or equivalent
• Ability to meet performance standards, attendance requirements, and call quality goals

Preferred Qualifications:

* Experience with working remotely in a call center setting

• Experienced with Medicaid and Medicare
• Education: High school diploma or equivalent

Compensation and Benefits:

* The typical pay range for this role is $17.00 - $27.90 per hour

• In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities
• The Company offers a full range of medical, dental, and vision benefits
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
• CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
• As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year

Work Environment and Culture:

* Remote work environment with flexible scheduling

• Collaborative and supportive team culture
• Opportunities for growth and development
• Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.

Equal Employment Opportunity:

arenaflex is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

COVID-19 Vaccination Policy:

arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Apply for this job