Participant Services Agent; Fully Remote

Position: Participant Services Agent (Fully Remote) Job Summary Under limited supervision in a high-volume call center, uses detailed knowledge and skills obtained through on-the-job training to administer the establishment and maintenance of new and existing client accounts. Also, facilitates problem resolution, document processing, and Operations support. Follows established procedures to perform routine tasks and receives general guidance and direction to perform a variety of non-routine tasks with limited decision‑making responsibility. Provide excellent customer service, professionalism and efficient support to internal and external customers. Job Responsibilities

• Review, update, maintain and service accounts by enforcing the documentation of client/plan accounts to meet industry policies and regulations.
• Answer all incoming calls into the operational center regarding client account and compliance questions related to the account/plan type.
• Scrutinize basic information contained in all types of plan agreements.
• Maintain accurate records/notes to ensure all plan requests are completed within regulated time allotment.
• Provide support and direction regarding required operational processes, policies and time frames.
• Assist management in identifying procedures and policies that are outdated or ineffective.
• Assist management to improve department productivity through participation in unit meetings, ongoing training and self‑development.
• Maintain and file weekly statistical reports for the department.
• Perform general clerical activities, including faxing, copying and filing.
• Assist other areas of the department with various functions when volume is high and/or staffing levels are low.
• Perform other duties and responsibilities as assigned.

Requirements

• Bilingual in Spanish preferred.
• General understanding of all job functions within Operations.
• General understanding of various industry rules and regulations that must be followed for all plan/product types.
• Organizational and time‑management skills to prioritize workflow and ensure duties and projects are completed by deadlines.
• Reasoning and problem‑solving skills to research and resolve general problems.
• Operating standard office equipment and using required software applications, including Microsoft Office applications (Word, Excel, Power Point, Outlook and Access) sufficient to create documents, spreadsheets, and business correspondence.
• Communication skills and professional demeanor to interact with all levels of management, other employees and counterparts at other companies.
• Work independently and in a team environment as well as cooperation with supervisor.
• Work well under stress created by time deadlines, workflow volume changes, and telephone/associate inquiries.
• Learn and understand the various legal documents required by various companies in order to process client requests.
• Learn and apply new information, skills, and processes, quickly including the various regulations, back office systems and imaging system.
• Read and interpret financial statements.
• Demonstrate efficiency and flexibility in performing detailed transactional tasks in a fast‑paced work environment with frequent interruptions and changing priorities.
• Perform accurate data entry, 10 key by touch, and type at least 30 words per minute.
• Provide a high level of customer service.
• Reliable internet connection, candidate must have in‑home Wifi to support the duties required to carry out the job.

Remote Work Information For all virtual remote positions, employee must maintain an uninterrupted virtual work space and have family care in place during business hours. An internet work speed requirement of 50 MBps or better for individual use is required. If more than one person uses the same internet connection in the same household or building, a stronger connection is required.

Compensation

Information The average salary for this position is expected to be $20/hour; base pay may vary based on market location, job‑related knowledge, skills, and experience. Other rewards and benefits may include 401(k) match, medical, dental, vision, life insurance, short‑ and long‑term disability, paid‑time off, etc. Additional Information PCS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other protected class. PCS also ensures that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. #J-18808-Ljbffr Apply tot his job Apply To this Job